Free People Wholesale Operations Coordinator

Anthropologie Weddings is part of Free People, seeking a Wholesale Operations Coordinator to provide exceptional customer service and support the Wholesale Operations Team. The role involves managing customer requests, order entry, and collaborating with various internal teams to ensure smooth operations.

What you'll do:

• Own Return Authorizations and Credits for the Sale’s Team. Assist with budget management for returns and credits each month by completing daily tasks, providing weekly and end-of-month reporting to ensure targets are met
• Partner with Account Executives to ensure specific customer requests are completed timely and accurately. Be able to provide information to Account Executives to ensure correct decisions are being made regarding order entry and maintenance. Provide possible outcomes to Account Executives to ensure the best course of action is chosen
• Be a customer advocate by suggesting process improvements and problem-solving atypical situations
• Report shipping issues directly to the fulfillment center to ensure they are rectified for the incident and corrected going forward
• Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request
• Complete Order Maintenance on open orders for existing and new accounts
• Lead cross-functional team communication with the Credit, Customer Service, Transportation and Fulfillment Center in preparation for allocations
• Manage flow of orders via allocations to Free People’s fulfillment centers in the US and UK. Ensure customer needs are balanced with maximizing sales
• Assist with new account set ups and ensure all new accounts are set up accurately in our ERP and B2B systems
• Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows
• Other duties as assigned

What they're looking for:

• Demonstrated excellence in retail customer service and advocacy
• Strong communicator: proactive, effective, and positive
• Excellent team leadership, as measured by positive feedback from internal partners and customers
• Professional and respectful with all internal teams and external customers
• Associate's or Bachelor's Degree in Fashion, Business, or a related field a plus but not required

Benefits:

• URBN offers comprehensive Perks & Benefits to employees
• Benefits include medical
• Benefits include dental
• Benefits include vision
• Benefits include PTO
• Generous employee discounts
• Retirement savings