IHG Hotels & Resorts
Fort Bragg, North Carolina
Front Desk Agent Overnight (Night Audit)
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Apply to Front Desk Agent Overnight (Night Audit) at IHG Hotels & ResortsJob details
- Location
- Fort Bragg, North Carolina
- Work type
- Onsite
- Compensation
- $36,920/yr
- Clearance
- Other
- Posted
- 1 week ago
- Apply on
- careers.ihg.com
About this role
Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
● Checking guests in, out and managing any wake-up call requests
● Answering phones and dealing with overnight guest queries
● Running night audit property management systems or manual equivalents
● Performing other duties such as concierge services and special guest requests
What We need from you:
● Accounting and mathematics skills for accurate auditing and payment processing
● Cash handling experience for counting and securing bank and processing cash payments
● Computer literacy, including familiarity with PMS software
● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
● Customer service experience
● Knowledge of hotel operations, offers and the local area
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
The salary for this role is displayed above. Placement within the range depends on experience, skills and qualifications. Salary progression is based on performance and position within the range.
If a collective agreement applies for this vacancy you will be shared this information prior to the interview.
Hiring Salary: USD 17.75 - 17.75 Hourly
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