• Training & development

Front Desk & Member Experience Associate

• Greet every athlete, parent, member, and guest as they enter the facility
  
  
• Acknowledge and thank members as they leave
  
  
• Check members into scheduled training sessions
  
  
• Learn member and athlete names and build relationships within our D1 community
  
  
• Create a friendly, energetic, and professional atmosphere
  
  
• Help new members and guests feel comfortable from the moment they arrive
  
  
• Answer basic questions regarding classes, schedules, memberships, and facility operations
  
  
• Assist members with basic scheduling and account needs
  
  
• Help address customer questions or concerns and involve management when appropriate
  
  
• Communicate important information between members, parents, coaches, and management
  
  
• Keep the front desk, lobby, and member-facing areas clean, organized, and welcoming
  
  
• Stay aware of what's happening throughout the facility and proactively look for opportunities to help
  
  
• Support the coaching and management team with basic operational needs
  
  

• Is outgoing, friendly, and approachable
  
  
• Genuinely enjoys interacting with people
  
  
• Is comfortable starting conversations with members and parents
  
  
• Provides excellent customer service
  
  
• Has a positive attitude and brings great energy
  
  
• Is reliable and punctual
  
  
• Is professional and mature
  
  
• Takes initiative rather than waiting to be told what to do
  
  
• Is organized and attentive to detail
  
  
• Is comfortable interacting with youth athletes, teenagers, adults, and parents
  
  
• Can remain calm and helpful when handling customer questions or concerns
  
  
• Is comfortable learning basic scheduling and check-in software
  
  
• Takes pride in creating a great experience for others
  
  

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

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