Front End Adjuster

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The adjuster is responsible for the investigation of coverage, liability, and damages, negotiating with claimants, attorneys, and other insurance carriers, through the life of the claim, with authority for settlement. ## How You Will Contribute - Handles claims from initial contact through to conclusion. - Thoroughly investigates claims and verifies eligibility. - Responsible for maintaining positive customer relationships seeking to enhance organizational skills. - Manages a high call volume with excellent communication and customer service skills. - Successfully works independently and in a team atmosphere. - Skillfully adapts and uses critical thinking and problem-solving skills. ## Skills & Experience to Be Successful - Minimum 1-2 years of call/contact center experience. - Excellent written and verbal communication skills. - Proficient with Microsoft Office Suite and industry standard web applications. - Ability to maintain a high level of confidentiality. - Minimum of 3-5 years claim handling experience preferred. - Bilingual is a plus, not required. - Service Advisor or Service Drive experience is a plus. - Basic mechanical knowledge of automotive systems preferred. ## Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: - Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance. - Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement. - Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services. - Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.