Front Office Agent (Part-Time)

Position Summary:
The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.

Key Responsibilities:

• Greet and welcome guests in a friendly, professional manner

• Check guests in and out efficiently using the property management system

• Manage room reservations, cancellations, and modifications

• Answer phones, emails, and in-person inquiries accurately and courteously

• Handle guest concerns and complaints with empathy and professionalism

• Process payments, room charges, and authorizations accurately

• Communicate with housekeeping and maintenance to ensure room readiness

• Maintain a clean, organized, and professional front desk area

• Follow hotel policies, procedures, and security standards

Qualifications & Skills:

• High school diploma or equivalent required

• Previous hotel or customer service experience preferred

• Strong communication and interpersonal skills

• Ability to multitask and remain calm in a fast-paced environment

• Basic computer skills; hotel PMS experience a plus

• Flexible availability, including evenings, weekends, and holidays

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel