Fulfillment Specialist

International has an exciting opportunity for a Fulfillment Specialist to join our Commercial Group at our corporate headquarters in Lisle, IL.

The Fulfillment Specialist is accountable for managing all parts activities required to bring a customer owned vehicle back into service. Using your communication, attention to detail and follow up skills, you will work with suppliers to update orders with shipping and tracking information to develop and maintain positive communication between all businesses within, and outside of, the company to achieve desired results of getting our customers' vehicles back on the road with limited downtime. Working collaboratively with internal and external contacts to drive for results, escalating as necessary if orders are delayed, documenting root cause, establishing action plans, keeping management and customer informed regarding progress and following through to the resolution of issues.

• Manage order entry, processing, and shipping.
• Coordinate with vendors and internal teams to keep orders moving and meet customer service standards.
• Plan capacity for build-to-stock and build-to-order needs.
• Maintain inventory levels that meet demand while controlling costs.
• Review demand and supply data to manage schedules and order backlogs.
• Respond quickly, stay organized, and prioritize customer needs.
• Support continuous improvement and lean initiatives.
• Work with suppliers to improve on-time delivery and resolve delays.
• Create backup plans, including alternate suppliers and delivery options.
• Communicate supply issues, risks, and recovery plans to Parts Management and Purchasing.

• Bachelor's degree and at least 1 year of supply chain experience

OR

• Master's degree and no experience

OR

• At least 3 years of supply chain experience

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

• Knowledge of Parts Systems (TOLAS, PeopleSoft, etc.)
• Proficient in MS Word, Excel, & Power BI and working multiple systems
• Ability to multi-task and prioritize in a fast paced environment
• Excellent communication skills
• Customer service driven
• Effective decision-making, problem solving and analytical skills and ability to develop creative solutions and process improvements
• Negotiating experience with recognizable results
• Confident self-starter that drives for results under minimal supervision
• Strong team player that exhibits managerial courage and can effectively cope with change and shift gears comfortably
• Solid understanding of Supply Chain concepts
• Relates well to all kinds of people inside and outside of the organization
• Familiarity with commercial truck/bus/diesel engine products and global aftermarket