Full-Time Patient & Family Concierge, Senior

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;text-align:center;text-autospace:none;%22%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EJoin Our Community!%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;text-align:center;text-autospace:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22mso-layout-grid-align:none;text-align:center;text-autospace:none;%22%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAre you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;text-autospace:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;text-autospace:none;%22%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EPosition:%3C/strong%3E%26nbsp;Full-Time Patient and Family Concierge, Senior%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EDepartment:%3C/strong%3E%26nbsp;3 Main Acute Care%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3ELocation:%3C/strong%3E%26nbsp;UPMC Passavant%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EShifts:%3C/strong%3E%26nbsp;Daylight, evening, weekend, and holiday shifts. Hours vary by unit.%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;text-autospace:none;%22%3E%3Cspan style=%22background-color:white;color:#252525;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E**Title and salary are based on education and experience.%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EThe primary function of the Patient %26amp; Family Concierge, Senior is administrative. Duties will include the following:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-list:l4 level1 lfo6;mso-margin-top-alt:auto;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EHandle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-list:l4 level1 lfo6;mso-margin-top-alt:auto;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECoordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-list:l4 level1 lfo6;mso-margin-top-alt:auto;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EBuild and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-list:l4 level1 lfo6;mso-margin-top-alt:auto;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EComplete patient admissions, discharges, and transfers through the electronic health record.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-list:l4 level1 lfo6;mso-margin-top-alt:auto;tab-stops:list .5in;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EUpdate Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-margin-top-alt:auto;text-autospace:none;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-layout-grid-align:none;mso-margin-top-alt:auto;text-autospace:none;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EThe secondary function of the Patient %26amp; Family Concierge, Senior is as a Patient %26amp; Family Concierge, which may include the following duties:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDestination Coordinator:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo1;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGreet and assist hospital guests.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo1;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProvide directions and information.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo1;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EUse computers for patient information while respecting confidentiality.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEVS Associate:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo2;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EClean assigned areas and remove trash.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo2;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMake beds and ensure cleanliness.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo2;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EReport issues to the supervisor.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ETransporter:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l5 level1 lfo3;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ESafely transport patients and equipment.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l5 level1 lfo3;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EDeliver supplies and record transportation data.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l5 level1 lfo3;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EReport activities to the manager.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ESupply %26amp; Equipment Management:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo4;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EOrder and organize supplies.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo4;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMaintain inventory and check expiration dates.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l2 level1 lfo4;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMonitor and stock patient and supply areas.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPatient Care Support:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo5;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ERespond to call lights and assist patients.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo5;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ERound hourly and distribute care plans.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo5;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPerform audits and update bulletin boards.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo5;mso-outline-level:3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFollow mandatory reporting procedures.%3C/span%3E%3C/span%3E%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-outline-level:3;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Segoe UI%26quot;,sans-serif;font-size:10.5pt;%22%3E%3Ci%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ENote: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.

• 6 months of experience as a Patient & Family Concierge or equivalent

• Demonstrated competency in all responsibilities of Patient & Family Concierge role

• Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times

• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges

• Ability to follow written and verbal instructions
   

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Job Details
Primary Location: USA-PA-Pittsburgh
Work Locations: UPMC Passavant Mccandless, 9100 Babcock Blvd, 15237
Business Unit: UPMC Passavant
Schedule: Regular, Full-Time
Shift: Variable
Union: No
Salary Range: 18.79, 28.03