Global Operations Analyst

Lumary is a global healthtech company that develops technology solutions for healthcare service providers. The Global Operations Analyst will support global IT operations, Salesforce and systems administration, sales and billing operations, onboarding, and light office logistics for the Denver office.

What you'll do:

• Process and fulfill ad hoc access requests, provisioning and revoking system access for users globally, as directed
• Maintain the global asset register, tracking equipment allocation, updates, and returns across regions
• Coordinate process training for new systems or tools, running or scheduling sessions as needed for US and global users
• Assist the HR team with pre-onboarding activities, ensuring new starters have everything they need from day one
• Coordinate equipment allocation, device setup, and handover
• Set up accounts and assign system access in the relevant tools
• Meet with new team members on their first day as the Operations welcome point
• Support data entry, collection, and basic configuration
• Document process, field, and system changes
• Flag data quality issues for review
• Execute manual account management steps as directed
• Apply learnings from existing US practices to improve Australian processes

What they're looking for:

• You're naturally organized and get a quiet satisfaction from ticking things off the list
• You're comfortable working across a broad mix of tasks in a single day, including IT, HR, systems, and occasional office logistics, without losing your head
• You communicate clearly and proactively: if something's blocked, you say so
• You're comfortable working with cross-functional tools. We use Claude, Salesforce, Formstack, Jira, and others; you don't need to know all of them on day one
• You're happy to flex your schedule occasionally to overlap with our Australian team when needed, and you manage your own time well
• You're comfortable being the go-to person for practical office logistics on the days the team is in, without it being the main part of the job
• You have 1–2+ years of experience in an operations, IT support, admin, coordinator, or similar role, even if it's been fairly general
• Standard business hours apply, with flexibility to adjust your schedule around personal commitments, as long as you're available for meetings and deliverables when the team needs you
• You'll also need to be available occasionally outside standard Denver business hours to collaborate with our IT, HR, and Finance teams based in Australia
• The successful candidate will be required to undergo employment screening checks relevant to the healthcare industries we serve, and have full working rights in the United States of America
• Prior exposure to Salesforce or another CRM, and comfort with ticketing tools such as Jira or Zendesk, is a plus but not required

Benefits:

• Hands-on, applied learning across IT Operations, Salesforce, and business operations.
• Flexibility to work from home and the office - hybrid working environment.
• The opportunity to work closely with experienced colleagues across Australia and the US.
• Monthly town halls ‘Lumary Lives’ for connection and company alignment.
• Standard business hours apply, with flexibility to adjust your schedule around personal commitments, as long as you’re available for meetings and deliverables when the team needs them.