Global Response Operations, Protect Analyst

Onsite$100,000 - $143,000/yrPosted 2 days agoLikely sponsors

Job details

Location: Austin, Texas
Work type: Onsite
Compensation: $100,000 - $143,000/yr
Visa: Likely sponsors: 5,153 H-1Bs filed this year for roles like this
Posted: 2 days ago
Apply on: metacareers.com

About this role

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta Platforms, Inc. The Detection team within Global Response Operations is focused on detecting emerging on-platform risks that pose harm to our community and businesses on our platform. We identify, investigate and understand those risks. We partner closely with other Global Response Operations teams, Policy, Product and Process teams to mitigate those risks. We are looking for someone who has a passion for identifying risks and investigating to understand where and how these are manifesting on our platforms. The ideal candidate has a demonstrated capacity to leverage data and has proficiency in investigation and detection tooling to both detect emerging risks and investigate them. You have rigorous investigative skills and are effective in ambiguous situations - you take initiative and are motivated to help us build out our new detection team work and processes. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and text, offensive or derogatory language, and other potential objectionable material, such as child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Responsibilities

Drive the scoping and development of risk signals for key problem areas
Identify emerging risks using on-platform and off-platform signals, through monitoring and analysis
Conduct investigations to develop rigorous understanding and knowledge of potential emerging trends and evolving risks in priority areas
Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends
Build and execute risk detection strategies to support the management of critical events, such as elections and crises
Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types
Use quantitative and qualitative research methods to perform root cause analyses on investigative findings or high priority escalations
Partner with internal experts to build a rigorous understanding of how, where, and why broad forms of abuse are experienced across the platform
Synthesize investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk
Influence and support innovation of technology, as well as adoption of technical solutions, that improves our detection capabilities (efficiency, speed, and reduction on language dependence)

Minimum Qualifications

Bachelor's degree or equivalent experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations
4+ years of experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations
Analytical thinking and problem-solving experience
Proficiency in SQL
Experience working with complex data sets and aptitude for risk identification and analysis using data skills
Experience communicating progress and outputs to both technical and non-technical audiences
Willing to work with potentially graphic and objectionable content

Preferred Qualifications

Demonstrated ability to rapidly prototype solutions - familiarity with a 'build, test, iterate' approach to tooling
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience with prompt engineering, LLM-based tools, or workflow automation platforms
Experience building and operationalizing AI agents, automated workflows, or detection pipelines
Experience investigating Ads, eCommerce, payments, financial risks
Proficiency in Python, with experience using it for automation, scripting, or building lightweight tools
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience in risk signal analysis and investigations
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Compensation

$100,000/year - $143,000/year; Country: US; Bonus eligible; Equity eligible

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

California Notice

For those who live in or expect to work from California if hired for this position, please click here for additional information.

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Accommodations

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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