GUEST SERVICES AGENT NF2* (FLEX) RECREATION LODGING

Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, creates key cards, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system.  Calculates and posts charges manually to guests' accounts.  Performs audits and assists in making group reservations. Provides guests with information and advice about location of activities and tourist attractions in the immediate area.  Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.

Handles cash and is responsible for managing a change fund.  Answers telephone or operate telephone system.  Receives, sorts, and distributes mail.  Advises manager of any maintenance or guest problems.  Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms.  Completes housekeeping reports, records of rooms occupied and guest accounts.

Sells retail and sundry merchandise.  Restocks sundry or retail shop and presents merchandise in a neat and orderly fashion.  Conducts monthly inventory.  Receives product and make recommendations on reorders.  

Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests.  Removes clutter and debris as required. 

May work any shift as required, including overnight shifts. Operates government vehicle to perform lock outs, service cabana¿s amenity station and deliver amenities to guests.

Provides World Class Customer Service with an emphasis on courtesy.  Assists customers and communicates positively in a friendly manner.  Acknowledges customers, smiles and makes eye contact.  Asks questions to determine, verify and solve problems.  Checks for satisfaction on the quality of goods and services.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Performs assigned duties independently during the shift, following established procedures and guidelines.

Adheres to safety regulations and standards.  Uses required safety equipment and observes safe work procedures.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.
 

Six months experience of operating a computer is preferred.  Knowledge of basic cash handling techniques. Knowledge of basic math. This is a white-collar position where occasional lifting up to 20 lbs may be required. Must have a valid driver's license. 

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx