GUEST SERVICES AGENT NF2* (RPT) RECREATION LODGING
Job details
- Location
- Kaneohe, Hawaii
- Work type
- Onsite
- Compensation
- $39,915/yr
- Clearance
- Public Trust
- Posted
- Sep 30, 2026
- Apply on
- careers.usmc-mccs.org
About this role
MCCS Job Opening Information
| Position/Grade | GUEST SERVICES AGENT / NF-1173-02 | ||
| Location | MARINE CORPS BASE HAWAII - RECREATION LODGING | Type of Appointment | REGULAR PART-TIME (20-34 HOURS/WEEK) |
| Open Date | 09/30/2026 | First Cut Off Date Close Date | 10/14/2026 1159 EST First Consideration 10/28/2026 1159 EST Final Close Date |
| Who May Apply | ALL QUALIFIED CANDIDATES | Salary | $19.19 PER HOUR |
| Hours of Operation | SUNDAY - SATURDAY, ALL SCHEDULED SHIFTS; HOLIDAYS, NIGHTS AND, SPECIAL EVENTS ***HOURS SUBJECT TO CHANGE BASED ON BUSINESS REQUIREMENTS*** |
| [X]Resume Required | [X] Background Check Required | [X] Exchange Shopping Privileges and access to MCCS base facilities such as: Gym, Beaches, Pools, Golf Course, Bowling Lanes, Marina Boat & outdoor rental and more! | [X] Selective Service Registration Required for Males 18 Years of Age or Older Born After Dec. 31, 1959 | [X] Military Spouse Preference eligibility. PCS orders & Application for Military Spouse Preference must be uploaded with submitted online job application to be considered for Military Spouse Preference. MSP Application: https://careers.usmc-mccs.org/careers_assets/assets/forms/Spouse-Preference.pdf |
Job Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at Marine Corps Base Hawaii - Recreation Lodging. Candidates selected for this position will serve as a GUEST SERVICES AGENT NF2.
This vacancy is also eligible for the following Employee Benefits:
- 401(k) Retirement Plan with up to a 5% employer match
- Retirement Plan - 1% employee contribution and a 5 year vesting period (once vested: can collect a lifetime monthly pension annuity when retirement age is reached).
- Medical and Dental Benefits (Aetna, HMSA, and Kaiser)
- Flexible Spending Accounts
- Life Insurance
- Short Term Income Replacement Insurance
- Paid Sick Time
- Paid Vacation Time
Major Duties
Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, creates key cards, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests' accounts. Performs audits and assists in making group reservations. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.
Handles cash and is responsible for managing a change fund. Answers telephone or operate telephone system. Receives, sorts, and distributes mail. Advises manager of any maintenance or guest problems. Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, records of rooms occupied and guest accounts.
Sells retail and sundry merchandise. Restocks sundry or retail shop and presents merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders.
Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter and debris as required.
May work any shift as required, including overnight shifts. Operates government vehicle to perform lock outs, service cabana¿s amenity station and deliver amenities to guests.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Performs assigned duties independently during the shift, following established procedures and guidelines.
Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
Qualifications
Six months experience of operating a computer is preferred. Knowledge of basic cash handling techniques. Knowledge of basic math. This is a white-collar position where occasional lifting up to 20 lbs may be required. Must have a valid driver¿s license.
How To Apply
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, civil service employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
Closing Statement
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx