Guest Services Supervisor

Property Description

 

Parrot Key Hotel & Villas delivers a relaxed, upscale island experience set across lush tropical grounds just minutes from Old Town Key West. Featuring spacious rooms and private villas, four resort-style pools, and vibrant dining, the property blends laid-back luxury with a strong, guest-focused culture—making it an ideal setting for hospitality professionals looking to grow in a dynamic resort environment.

Overview

At Parrot Key Hotel & Villas, every arrival sets the tone for an unforgettable stay. Nestled along the waterfront in Key West, our resort blends tropical tranquility with elevated hospitality, creating experiences guests remember long after checkout.

 

We are seeking an engaging, service-driven, and hands-on Guest Services Supervisor to lead our Front Office team and help deliver exceptional guest experiences from arrival to departure. This role is ideal for a hospitality professional who thrives in a fast-paced resort environment, leads by example, and understands that genuine service and attention to detail make all the difference.

As a key leader within the Front Office team, you will support daily operations, inspire team members, resolve guest concerns with confidence and care, and help create seamless stays that reflect the warm and welcoming spirit of Parrot Key.

 

Join our team as a Guest Services Supervisor and take your hospitality career to new heights. Apply now and be part of our hotel's commitment to delivering exceptional guest experiences. With your leadership skills and passion for hospitality, you'll inspire and empower our front desk team to provide memorable stays for our valued guests.

Responsibilities

• Lead daily front desk and guest services operations, ensuring an exceptional arrival and departure experience
• Supervise, coach, and support Guest Services team members while promoting a culture of hospitality, accountability, and teamwork
• Serve as a visible leader and primary point of contact for escalated guest needs and service recovery opportunities
• Assist with training, onboarding, and continuous development of front office team members
• Ensure accuracy of reservations, guest profiles, billing, and operational reporting
• Partner closely with Housekeeping, Engineering, Food & Beverage, and resort leadership to deliver seamless guest experiences
• Monitor service standards and maintain compliance with hotel policies, procedures, and brand expectations
• Support scheduling, shift coverage, and operational readiness while maintaining an organized and welcoming front desk environment
• Identify opportunities to elevate service delivery and create memorable guest moments

Qualifications

• Minimum 1-2 years of Front Office, Guest Services, or hospitality leadership experience preferred; resort experience a plus
• Prior experience supervising or leading teams in a hotel, resort, or guest-facing environment strongly preferred
• Demonstrated ability to deliver exceptional guest service and effectively resolve guest concerns with professionalism and urgency
• Strong leadership, communication, interpersonal, and coaching skills
• Ability to prioritize tasks and thrive in a fast-paced, service-oriented environment while maintaining attention to detail
• Proficient in Microsoft Office Suite and general computer applications
• Strong organizational skills with the ability to multitask and adapt to changing operational needs
• Flexible availability including evenings, weekends, and holidays as business demands require
• Ability to work independently while collaborating effectively across departments
• High school diploma or equivalent required

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.