Hawaii Product Associate

JTB Hawaii Travel, LLC hires a Hawaii Product Associate to support the planning, contracting, promotion, operation, and administration of Hawaii Product offerings. The role assists with product setup, reservations, vendor coordination, sales support, digital content, and data management.

What you'll do:

• Under the general direction of the Hawaii Product Department Supervisor, this position supports the planning, contracting, promotion, operation, and administration of Hawaii Product offerings
• This role assists with product setup, reservations coordination, vendor communication, contract administration, sales support, digital content updates, and data management to ensure the successful operation and promotion of Hawaii Products
• Support product setup and maintenance within reservation and internal systems
• Process and coordinate reservations, inventory allocations, and related operational tasks
• Maintain accurate product, tariff, and booking information
• Assist sales offices and internal departments with product-related inquiries
• Assist in coordinating contracts and agreements with vendors and business partners
• Support the review and maintenance of rates, commissions, and contract information
• Maintain vendor records and contract documentation
• Assist with the implementation of new products and services
• Support sales offices (Japan and other markets) with product information, promotions, and issue resolution. Support quality control activities and product inspections
• Assist in monitoring customer feedback and operational issues

What they're looking for:

• Ability to communicate effectively in English and Japanese, both verbally and in writing
• Ability to work cooperatively with team members, business partners, and customers
• Basic interpersonal communication skills
• Interest in tourism, travel products, and customer service
• Familiarity with Microsoft Office applications and general computer systems
• Ability to follow instructions, manage assigned tasks, and meet deadlines with attention to detail
• Willingness to learn new skills and adapt to changing business needs
• Associate degree, college degree, or equivalent work experience
• 0–2 years of experience in customer service, travel industry, administrative support, marketing support, or related fields
• Basic understanding of Hawaii's tourism industry and visitor experiences
• Familiarity with digital tools, content management systems, social media platforms, or design software
• Valid Hawaii driver's license

Benefits:

• Participate in training and professional development opportunities