Healthcare Surveyor / Intake Specialist (HCA/DHI #32175)

$27.37 - $41.06 Hourly

$56,931 - $85,396 Annually

This position is a Pay Band C7

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employee's continuous growth and wellness.

The Healthcare Surveyor / Intake Specialist will:

• Triage reports of abuse, neglect, exploitation, suspicious injuries, environmentally hazardous conditions, and death for individuals on the developmental disability waiver, Mi Via Self-Directed waiver, the Medically fragile waiver, and the State General Fund;
• Be responsible for taking abuse, neglect, exploitation (ANE) reports through the Incident Management Bureau (IMB) hot line, monitoring the ANE on-line reporting system, and procuring an Immediate Action and Safety Plan/Safety Verification;
• Obtain information to determine jurisdiction and authority to assign pursuant to state regulations and make screening decision;
• Conduct enhanced screenings for reports of ANE and will be responsible for follow up interviews and documentation to assist in screening decisions.

The Healthcare Surveyor / Intake Specialist is responsible for:

• Receiving calls through the ANE hot-line and receive and triage online ANE reports via on-line reporting portal;
• Conducting enhanced screenings to make accurate screening decisions of the reports filed with IMB;
• Creating a tip sheet containing the information reported through the hot-line or on-line portal, and obtain an Immediate Action and Safety Plan/Safety Verification;
• Making a screening decision;
• On-call working hours.

• The Individuals who received Medicaid waiver services such as the DD waiver, Mi Via waiver, the Medically Fragile waiver, and the State General Fund;
• Others affected include guardians, case managers, provider agencies, family, natural support, and the general public.

The Ideal Candidate has:

• Three to Five (3-5) years of call center and customer service experience;
• Preferred knowledge of the Developmentally Disabled (DD) waiver system or have worked in a DD waiver setting and have an understanding of systems and organizations that serve the population;
• Preferred working knowledge of abuse, neglect, and exploitation would be beneficial.

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Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.