Help Desk Team Lead

%3Cp style=%22font-family:Arial;text-align:justify;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3ED.R. Horton, Inc., the largest homebuilder in the U.S.,%3C/strong%3E was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.%26nbsp; Please visit our website at %3C/span%3E%3C/span%3E%3Ca style=%22color:blue;%22 href=%22http://www.drhorton.com/%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cu%3Ewww.drhorton.com%3C/u%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E for more information.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3ED.R. Horton, Inc.%3C/strong%3E is currently looking for an %3Cstrong%3E%3Cu%3EHelp Desk Team Lead%3C/u%3E%3C/strong%3E. The right candidate will be%26nbsp;%3C/span%3Eresponsible for all IT support activities related to end user hardware, software and other IT related issues.%26nbsp; This position provides a leadership resource through knowledge, experience, motivation, support and advice.%26nbsp; Responsible for knowing and complying with proper procedures.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cstrong%3EEssential Duties and Responsibilities%3C/strong%3E include the following. Other duties may be assigned.%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EOversee workflow and production of the Help Desk Team%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAct as the technical subject matter expert for the Help Desk Team%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EEnsure team members have current knowledge of all internal policies and procedures%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EProvide technical training and mentorship to team members%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EMonitor calls and provide constructive feedback/coaching%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAssist manager in establishing and coordinating special assignments within the Helpdesk%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EProvide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EResearch and resolve advanced network (Internet Service Provider modems, Cisco routers) issues, hardware and software application issues%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EDocument and track the details of the issue, status and resolution, using the help desk tracking application%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ECommunicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EComplete work orders, fully documenting each step of the troubleshooting process%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAdminister and troubleshoot user accounts for several different systems%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EProvide executive support%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EWrite technical documentation and workflows for review and implementation%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ETake point and complete special projects with high accuracy and within established deadlines%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EPlan and run meetings as well as providing technical expertise and support as requested by leadership%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EMonitor real time service levels and proactively adjust assignments to active the service level goals%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EEnsure work orders are being processed on-time by utilizing a FIFO workflow%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ECollect data, write and deliver daily and weekly reporting as defined by leadership%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EWork within the teams on-call rotation as well as provide additional coverage as needed%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EOn-call availability after hours and weekends%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EConduct all new-hire and recursive training as needed%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAid with division office moves%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EFill-in for division IT personnel on an as-needed basis%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EProvide escalation support as requested%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ECover for manager when out of the office or on vacation%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EFill in as the point of contact for leadership as needed%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to work overtime%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to travel overnight%3C/span%3E%3C/li%3E%3Cli class=%22MsoListBullet%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EIn Office: Monday through Friday%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E
%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EEducation and/or Experience%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoListNumber%22 style=%22color:rgb(0, 0, 0);margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EHigh school diploma or general education degree (GED)%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EOne-year certificate from college or technical school%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ETen plus years related experience and/or training in an IT support environment%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EMust have extensive experience and knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EExperience with VNC, Cisco AnyConnect, or other remote connectivity software%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EWindows/Android/Apple phone support experience%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to adapt to a constantly changing fast-paced environment%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EMust be able to troubleshoot all aspects of computer components%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EExperience replacing basic components of various makes and models of system and printer hardware%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to write routine reports and correspondence%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to speak effectively before a variety of audiences%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EProficiency with MS Office and email%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EAbility to frequently lift and/or move up to 50 pounds%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EPreferred Qualifications%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoListNumber%22 style=%22margin-bottom:2px;margin-top:2px;%22%3E%3Cspan style=%22color:black;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3ECompTIA A+, Network+, CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plus%3C/span%3E%3C/li%3E%3Cli class=%22MsoListNumber%22 style=%22color:rgb(0, 0, 0);%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EPowerShell automation scripting is a plus%3C/span%3E%3C/li%3E%3Cli style=%22color:rgb(0, 0, 0);margin-bottom:11px;margin-right:96px;%22%3E%3Cp%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:14px;%22%3EPrior project management experience a plus%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:6.5in;%22%3E%3Cspan style=%22color:black;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3ECome join%26nbsp;a winning team with a Fortune 500 company! We are growing fast and are%26nbsp;looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:6.5in;%22%3E%3Cspan style=%22color:black;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EMedical, Dental and Vision%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E401(K)%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EEmployee Stock Purchase Plan%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EFlex Spending Accounts%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3ELife %26amp; Disability Insurance%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EVacation, Sick, Personal Time and Company Holidays%3C/span%3E%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EMultiple Voluntary and Company provided Benefits%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;tab-stops:6.5in;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:6.5in;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;tab-stops:6.5in;%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Ci style=%22mso-bidi-font-style:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3EBuild YOUR future with D.R. Horton, America’s Builder.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp; %3C/strong%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color:#00b050;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Ci style=%22mso-bidi-font-style:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Aptos;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3E#WeBuildPeopleToo%3C/strong%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/span%3E%3C/p%3E

Job Details
Job: Information Technology
Primary Location: TX-Arlington
Organization: Corporate
Schedule: Full-time
Job Posting: Oct 27, 2026, 3:29:45 PM