Helping U Customer Relations Representative

The Helping U Customer Relations Representative position focuses on providing exceptional customer service while working at the Helping U desk as well as serving as a liaison and referral point for a multitude of university departments. This position will not only assist students with their directional needs, but will also help to provide assistance and resources to students with more personal concerns. This position completes projects for their direct supervisor as well as One Stop management, processes various One Stop forms, generates content for the One Stop social media channels, and completes miscellaneous duties as assigned.   Please note: This role is required to be performed in the office. 

Essential Job Functions Duties and Responsibilities  Related duties include, but are not limited to, the following: 

• Track statistical data regarding daily traffic within One Stop 
• Create and analyze reports  
• Track One Stop outreach events
• Create social media content
• Identify students in crisis; walk them to the appropriate university department to address their issue; make referrals for students as necessary
• Maintain One Stop administrative area and order supplies on a weekly basis. 
• Assist with biweekly administrative meetings 
• Update staff information documents, including the Helping U Training manual 
• Contribute to new student staff training  
• Work hours will range 10-12 hours per week (determined upon hire); Monday-Friday 8:00am–4:00pm, including breaks, at the One Stop East Bank location (Bruininks Hall) 

Required 

• Enrolled student with good academic standing at the University of Minnesota-Twin Cities campus.
• Interest in supporting students with a variety of concerns (e.g., how to get connected to the appropriate resource(s), providing a direct referral to a department that could assist with a more personal issue) 
• Possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks in a fast-paced and dynamic, customer-oriented environment 
• Excellent listening, oral, and written communication skills 
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds 
• Strong familiarity with the University of Minnesota campus 
• Interest in social media content creation 
• Ability to demonstrate skills in Microsoft Word, Excel, and PowerPoint 

Preferred  (Core Competencies) 

• Previous experience working with the public in a customer service setting 
• Advanced skills in Canva, Salesforce, Microsoft Word, Excel, and PowerPoint   
• Work study preferred 
• First year students are encouraged to apply.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

The mission of Academic Support Resources (ASR) is to make a positive difference in students’ lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.  The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.   One Stop Student Services provides quality, professional service in support of students' academic and financial objectives. Service is provided at two on-campus locations, including East Bank and St. Paul. Service is also provided via email, virtual, and phone. 

Pay Range: $15.25 per hour; depending on education/qualifications/experience

Please visit the Office of Student Health Benefits website for more information regarding benefit eligibility.
 

Student workers are eligible to participate in the Student Health Benefit Plan, if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.

Student positions are a form of financial support while pursuing an education at the University of Minnesota.

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected].

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.