HOUSEKEEPER NA-02

*** APPLICATION MUST BE COMPLETED THOROUGHLY AND RESUME SUBMITTED ***

Cleans lodging guest rooms and suites. Maintains speed and efficiency to meet productivity standards.  Makes beds, changes sheets, towels, and other linens and terry. Thoroughly cleans guest room to include dusting, waxing and polishing furniture, sweeping floors, vacuuming rugs, emptying wastebaskets, and cleaning and sanitizing bathrooms, including showers, bathtubs, commodes and sinks.  Cleans and sanitizes guest room kitchens and kitchen equipment to include refrigerators, ovens and cabinets.  Using a ladder, washes ceiling fixtures, windows and dusts drapes and blinds.  Removes scuffs and marks from walls.  Sanitizes all fixtures and bedding with disinfectant, and replenishes guest supplies such as soaps, toiletries, drinking cups, coffee and tea, etc.  Arranges furniture and guest supplies in a neat and orderly fashion as directed.  Empties vacuum cleaners as required.  Maintains a clean and organized Housekeeping cart.  Maintains close control over issued master keys and maintains guest security and privacy at all times.  Periodically rotates mattresses as directed.  Periodically conducts deep cleaning.  Initiates work requests to Maintenance team as needed.  Reports missing or broken articles to supervisor.  May be required to move furniture to clean underneath. Collects lost items in vacant guest rooms and turns into facility lost and found as per procedure.  Maintains a detailed perspective about cleanliness throughout the facility.  

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned. 

Skills and Knowledge: Knowledge of proper uses of a variety of special cleaning and sanitizing solutions and ability to remove different kinds of stains from a wide variety of surfaces.  Ability to read and understand directions on labels and printed instructions.  

Responsibility: Supervisor provides general direction on common and recurring duties and incumbent performs these duties independently.  Specific and detailed instructions are provided on new or complex assignments.  Work is spot checked to adherence to instructions, completeness, quantity and quality.

Physical Effort: Work requires constant standing, bending, stooping, reaching and lifting of objects.  Climbs ladders and operates industrial equipment.  Lifts and carries objects up to 45 lbs. independently and objects over 45 lbs with assistance.

Working Conditions: Work is normally performed indoors under normal conditions.  Exposed to vibration from heavy equipment, strong odors and skin irritations from strong cleaning solutions.