HR Operations Analyst

Alarm.com is the leading platform for intelligently connected properties, and they are seeking an HR Operations Analyst to handle complex HR cases and improve HR processes. The role involves resolving escalations, managing employee data, and collaborating with various teams to enhance operational efficiency.

What you'll do:

• Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues
• Identify and propose process improvements for operational efficiency
• Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements
• Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance
• Process higher-complexity transactions with precision
• Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues
• Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials
• Support service level agreements and quality metrics by identifying opportunities to streamline workflows
• Coach and provide guidance to Tier I associates to ensure consistency and quality across the team
• Participate in system testing, audits, and special projects that enhance HR operations delivery
• Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience
• Other duties as assigned

What they're looking for:

• Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues
• Identify and propose process improvements for operational efficiency
• Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements
• Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance
• Process higher-complexity transactions with precision
• Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues
• Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials
• Support service level agreements and quality metrics by identifying opportunities to streamline workflows
• Coach and provide guidance to Tier I associates to ensure consistency and quality across the team
• Participate in system testing, audits, and special projects that enhance HR operations delivery
• Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience
• Working knowledge of HR policies, systems, and workflows

Benefits:

• Medical plans with company subsidies
• A Health Savings Account (HSA) with a company contribution
• A 401(k) with an employer match
• Paid vacation that increases with tenure
• Paid holidays
• Wellness time
• Paid maternity and bonding leave
• Company-paid disability and life insurance
• Collaborative and casual work environment