HR Operations Coordinator - TikTok USDS JV - San Jose (Third-party Associate)

TikTok's US Data Security Joint Venture is seeking an HR Operations Coordinator to provide frontline operational support across client groups. The role manages timekeeping inquiries, onboarding, background check workflows, HR documentation, reporting, and collaboration with global HR stakeholders.

What you'll do:

• Serve as an operational point of contact for timekeeping tickets, resolving hourly population inquiries, and ensuring accurate tracking
• Facilitate and support the end-to-end onboarding process for new full-time employees and contingent workforce
• Receive and manage the new hire background check process by initiating and responding to requests with timely, accurate, and professional replies
• Summarize key updates, escalations, pain points, and knowledge gaps related to timekeeping, background checks, and general HR processes
• Maintain, adhere to, and assist in updating HR policies, procedures, and documentation
• Provide support on HR projects and administrative requests from key stakeholders, including process improvements, document management, and reporting
• Collaborate effectively with global and cross-functional HR stakeholders

What they're looking for:

• 1+ year of HR operational experience or HR related role
• Proven ability to work independently in an ambiguous, fast-paced, and multicultural environment handling competing priorities
• Strong collaborative partnership and communication skills to effectively resolve employee inquiries
• Exceptional attention to detail, learning agility, patience, and a strong sense of accountability
• 1+ years experience in background check workflows, timekeeping systems, HRIS, and employee onboarding
• Bachelor's Degree in Human Resources, Business, or a relevant field

Benefits:

• Your benefits, if any, will be provided by your contracting vendor/agency.