HR Operations Specialist

Baird is a financial services company seeking a Human Resources Operations Specialist to serve as the first point of contact for associates seeking HR support. The role handles HR inquiries, Workday transactions, records, reports, onboarding activities, and collaboration with HR teams to resolve complex matters and improve HR operations.

What you'll do:

• Provide exceptional service by responding to associate inquiries promptly and accurately, in line with team SLA guidelines
• Escalate unresolved issues to the appropriate HR team member and ensure timely follow-up
• Document all inquiries and resolutions in the case management system
• Empower associates and managers by educating them on self-service tools like Workday
• Initiate, review, and approve daily Workday transactions
• Draft and execute HR-related agreements (eg, termination letters)
• Process invoices and prepare payment memos
• Complete forms, maintain records, and submit reports to ensure compliance with government and industry standards
• Support onboarding for new hires and rehires, including paperwork, pre-employment screenings, and administrative coordination

What they're looking for:

• Strong client service orientation with a commitment to confidentiality and professionalism
• At least 1 year of experience in Human Resources, Customer Service, or a related field, ideally within an HR Service Center
• Proficiency in HR systems (preferably Workday) and Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and organizational skills, with a sharp eye for detail and accuracy
• A proactive, solutions-focused mindset with the ability to manage multiple priorities and deadlines
• Collaborative spirit and ability to work effectively across teams, demonstrating strong teamwork and leadership potential

Benefits:

• Hybrid work schedule: in-office Tuesday through Thursday, with remote work on Monday and Friday