HR Operations Specialist

Pyramid Healthcare provides behavioral healthcare services focused on addiction treatment, mental health recovery, and eating disorder treatment. The HR Operations Specialist executes onboarding, credentialing, employee records, and compliance processes, coordinating with candidates, internal stakeholders, vendors, and auditors to maintain accurate and audit-ready documentation.

What you'll do:

• Own and execute the end-to-end electronic onboarding process, ensuring timely completion of all required employment documentation. Facilitate partnership with external vendors to initiate and monitor occupational health testing, background checks, I-9 employment verifications, verify candidate credentials, education verification and other pre-employment requirements
• Ensure compliance with established guidelines and designated licensing codes
• Partner with IT to coordinate technical assistance to properly set up their access and equipment
• Set up employee profiles in internal HR systems and trackers
• Assist the Care Advisory team to ensure completion and proper filing of all new hire paperwork, including offer letters, resumes, credentialing verification, and other necessary employment documentation to their personnel file and ensure they are compliant for audit readiness, as applicable
• Monitor the progress and integration of new employees, proactively identify any delays or compliance risk, provide support and resolve issues independently or escalate appropriately
• Provide timely professional communication with candidates, managers and internal stakeholders throughout the onboarding process to enable a smooth start with full completion of required employment documents
• Schedule orientation for new hires and communicate the list of new hires to hiring managers and track attendance, follow up on non-attendance and document outcomes
• Audit and maintain employee information such employment credentials according to established guidelines and regulated licensing standards including facilitating with the employee and updating our systems/files as necessary
• Regularly audit data for discrepancies and compliance regulations across our HR systems and ensure compliance with all processes
• Prepare documentation for internal and external audits
• Support audit preparation activities and ongoing compliance initiatives in partnership with HR leadership. Exercise discretion and maintain high level of confidentiality regarding all company information

What they're looking for:

• High School Diploma or GED required
• Proficiency in MS Office required
• Excellent verbal and written communication and interpersonal skills with a customer service mindset
• A working knowledge of local, state and federal standards as well as regulating body standards
• Comfort navigating multiple systems, databases, and manual trackers simultaneously
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to work independently and collaborate effectively with cross-functional and remote teams while, exercising sound judgment and escalating issues appropriately
• Demonstrated ability to manage multiple priorities and deadlines in a high-volume, detail-oriented environment
• High level of discretion and commitment to maintaining confidentiality
• Bachelor's degree preferred
• Minimum of one (1) year experience in in HR operations, onboarding, credentialing, or related administrative roles in a regulated environment preferred
• Experience supporting compliance or audit processes strongly preferred

Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities