HR Services Coordinator

Five Below is a retail company seeking an HR Services Coordinator to support its Crew Member Services team. The role provides first-line assistance for HR inquiries, maintains employee records, processes lifecycle transactions, supports onboarding, offboarding, benefits, payroll, and leave administration, and helps ensure compliance with employment requirements.

What you'll do:

• Provide day-to-day support for the Crew Member Services team
• Serve as the first point of contact for employees by responding to HR-related inquiries via paper mail, email, web forms, and phone
• Advise employees on a broad range of Human Resources policies, procedures, systems, and processes across multiple HR functional areas
• Create, update, and maintain accurate employee records in the Human Resources Information System (HRIS) and case management system
• Document all employee interactions thoroughly, ensuring complete and accurate case notes while maintaining confidentiality
• Process employee lifecycle transactions, including new hires, status changes, transfers, promotions, and separations
• Support onboarding and offboarding activities, ensuring all required documentation is completed accurately and on time
• Assist with benefits administration, payroll support, leave administration, and other HR operational activities
• Monitor and meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), including:
• Customer satisfaction (CSAT)
• Case resolution and closed contact metrics
• Escalate complex employee relations or policy issues to the appropriate HR team members when necessary

What they're looking for:

• High School Diploma, GED, or equivalent required
• Strong knowledge of HR policies, procedures, and employee support processes
• Excellent verbal and written communication skills
• Outstanding customer service and problem-solving abilities
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency with Microsoft Office Suite and HR technology platforms
• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• Minimum of one (1) year of Human Resources, HR Operations, or Human Resources Administration experience preferred
• Minimum of two (2) years of experience in a Shared Services environment, HR Service Center, People Operations, Customer Service, or Call Center environment preferred
• Experience using HRIS and case management systems is highly desirable

Benefits:

• Health coverage
• Financial wellness
• Personal wellness