HRIS Coordinator

Keolis Commuter Services is a transportation company seeking an HRIS Coordinator to manage HRIS-related inquiries and support administrative tasks within the HRIS team. The role involves maintaining employee data accuracy, assisting with system upgrades, and providing training for new users.

What you'll do:

• Manage all HRIS-related inquiries via the shared HRIS mailbox, ensuring timely responses or escalations
• Manage the HRIS mailbox by reviewing, responding to and appropriately redirecting inquiries to the relevant team members
• Provide clerical and administrative support to the HRIS team, including document management, filing, meeting and note-taking coordination, creating and updating user guides and process documentation
• Serve as the first point of contact for general HRIS and employee data inquiries
• Support Analysts with Tier 2 inquiries by gathering necessary information or documentation related to tickets or process updates
• Enter and update employee records in the HRIS system to ensure accuracy and compliance, as needed
• Support HRIS Analysts with processing of employee transfers, reinstatements, and other changes in employment status
• Maintain up-to-date and organized employee data for reporting and audit purposes
• Leads union due changes at the employee level and leads weekly union tasks meeting and report updates
• Support Analysts with job code creation, as needed
• Assist the HRIS team with testing during system upgrades and implementing of new features
• Identify and troubleshoot basic system issues, escalating more complex problems to HRIS Analysts or the HCM Manager, as needed

What they're looking for:

• 1–2 years of experience in HR, HRIS, or a related administrative, clerical or customer service
• Experience managing high-volume requests and handling confidential employee data
• Strong understanding of HR processes, data accuracy, and confidentiality requirements
• Excellent organizational skills and time management skills with the ability to prioritize multiple requests efficiently
• Exceptional attention to detail and accuracy in all tasks
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook
• Basic problem-solving abilities with a proven capacity to troubleshoot issues effectively
• Ability to work both independently and collaboratively in a fast-paced environment
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders
• Demonstrated ability to handle confidential information with the highest level of integrity
• Quick learner with the ability to adapt to new systems and technologies swiftly
• Familiarity with HRIS software, such as UKG and ServiceNow

Benefits:

• Competitive benefits
• 401(k) match program
• Hybrid role: Tuesday and Thursday in Office