Human Resources Coordinator

PENN Entertainment operates integrated entertainment, sports content, and casino gaming experiences. The Human Resources Coordinator provides administrative and operational support across HR activities, including employee records, communications, orientations, team member support, engagement events, and regulatory compliance at the Toledo property.

What you'll do:

• Provides assistance in all areas of HR, including employment, communication, team member events and record retention
• Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked
• Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution
• Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc
• Assists in coordinating and facilitating Talent Audition and New Hire Orientation
• Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications
• Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests
• Assists with design and execution of engagement, wellness and retention events
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management

What they're looking for:

• Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook)
• Excellent verbal and written skills
• Ability to maintain confidentiality of sensitive information
• Ability to multi-task and problem solve
• Excellent organizational skills, presentation skills and ability to work independently and collaboratively
• Exceptional customer service focus including attention to producing quality results
• Must approach team member questions and concerns in a caring, confidential and helpful manner
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
• ICIMS and Ultipro experience a plus

Benefits:

• Wellness programs designed to support team members' financial, physical, and mental well-being
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.
• Career growth support to help team members expand their possibilities