Human Resources Coordinator

DePelchin Family Services is seeking a Human Resources Coordinator to provide day-to-day Human Resources support, with an initial focus on employee benefits administration. The role manages benefits enrollment, qualifying life events, payroll adjustments, audits, vendor coordination, compliance activities, and related HR projects.

What you'll do:

• Serve as a primary point of contact for employees regarding benefit questions, enrollment issues, coverage changes, plan information, and other benefit-related requests
• Guide employees through new hire enrollment and annual Open Enrollment, including communicating deadlines, tracking pending elections, answering questions, and resolving enrollment issues
• Review and process Qualifying Life Events (QLEs), ensuring required documentation is received and benefit changes are completed accurately within applicable deadlines
• Monitor pending benefit actions and proactively communicate with employees regarding enrollment deadlines, documentation requirements, Evidence of Insurability (EOI), and other outstanding items
• Manage EOI requests and coordinate required documentation and status updates between employees and insurance carriers
• Process and monitor benefit-related payroll adjustments, including retroactive enrollments or terminations, missed or incorrect deductions, refunds, and other necessary corrections
• Conduct routine audits and reconciliations among HRIS enrollment records, payroll deductions, carrier records, and vendor systems; research and resolve identified discrepancies
• Monitor benefit eligibility feeds, vendor discrepancy reports, and system error reports and coordinate timely resolution of failed or incorrect transmissions
• Maintain and monitor the benefits administration dashboard to ensure outstanding tasks, deadlines, employee requests, and enrollment issues are addressed timely
• Coordinate with benefit carriers, brokers, third-party administrators, and other vendors to resolve employee issues, escalate complex matters, and ensure accurate plan administration
• Review and reconcile monthly benefit invoices; identify enrollment or billing discrepancies, coordinate corrections and credits, and ensure invoices are submitted for timely payment
• Coordinate administration of COBRA and other continuation coverage requirements with applicable third-party administrators, including accurate and timely transmission of qualifying events

What they're looking for:

• * Strong customer service orientation and ability to communicate benefit information clearly and professionally
• * Excellent attention to detail, organization, follow-through, and deadline management
• * Ability to learn benefit plans, eligibility rules, enrollment requirements, and administrative processes
• * Ability to identify discrepancies, research issues, and coordinate resolution across multiple systems and vendors
• * Strong written and verbal communication skills
• * Sound judgment and ability to maintain confidentiality
• * Proficiency with Microsoft Office and ability to learn HRIS, payroll, benefits administration, and vendor systems
• * Environment: Office-based
• * Range of Schedule: Mon – Fri, 8:00 a.m. to 5:00 p.m
• * Travel: None
• * One (1) to two (2) year of administrative, customer service, Human Resources, benefits, or related experience preferred
• * Prior benefits administration experience a plus