Human Resources Coordinator

Highgate is a leading real estate investment and hospitality management company. The Human Resources Coordinator is responsible for assisting the Director of Human Resources with various HR functions and ensuring high-level delivery of HR services to staff and guests.

What you'll do:

• Answer phone calls and record messages
• Conduct prescreening interviews
• Create new employee personnel file
• Operate and manage the hotel HR systems: background checks, benefits administration, etc
• Process new hires and employee changes in the HRIS
• Assist walk-in candidates with application procedures
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines
• Inform Human Resources management of issues related to employee relations within the property
• Maintain confidentiality and security of employee and property records, files, and information
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's)
• Report accidents, injuries, and unsafe work conditions to supervisor and/or Security personnel
• Report workers compensation claims in accordance with company policies and procedures

What they're looking for:

• At least 1 years of progressive Human Resources experience in hotel or a related industry; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Attend all hotel required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which may include wearing nametags
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives