Human Resources Manager

1. Employee Relations

• Support managers and leadership in addressing employee performance, attendance, conduct, and policy and procedure related matters.
• Ensure personnel actions and employee conversations are consistently documented and in accordance with company policies and employment laws.
• Maintain confidential personnel records and employee documentation. 
• Coordinate and assist with workplace investigations as directed by leadership.
• Facilitate conflict resolution discussions between employees and management.
• Assist with employee separations, suspensions, terminations, and other personnel actions.
• Promote a positive and professional workplace culture.

1. Human Resources Administration

• Prepare employment-related documentation and correspondence.
• Coordinate employee onboarding and offboarding processes.
• Maintain employment authorization documentation and ensure compliance with Form I-9 requirements.
• Support implementation and communication of company handbook, policies, and procedures.
• Ensure compliance with applicable federal, state, and local employment laws.
• Maintain strict confidentiality of employee and organizational information.
• Respond to employee questions or concerns swiftly regarding policies, procedures, and employment matters.
• Educate managers and employees on HR related policies and expectations.
• Maintain full proficiency in the company’s HR software.

1. Performance Management

• Ensure performance concerns are documented consistently and addressed in a timely manner.
• Assist managers with developing performance improvement plans and employee development initiatives and ensure the plans are monitored for completion.
• Coordinate disciplinary processes, including verbal warnings, written warnings, suspensions, and terminations.
• Ensure all disciplinary actions are documented consistently and in compliance with company policies.

1. Credentialing Compliance

• Manage the credentialing process during onboarding for all direct service and non-direct service employees.
• Monitor date of hire to ensure new hire employees complete credential requirements for the job within specified timeframe.
• Maintain and update credentialing database and employee compliance records.
• Track and maintain required documentation of training certificates and other compliance related items.
• Ensure compliance with EMS and any other required contract(s).
• Coordinate background checks, drug and alcohol screenings, and other employment qualification requirements. 

Qualifications:

• Bachelor’s degree, preferably in Human Resources, or related field.
• 3-5 years of progressive human resources experience with strong experience in employee relations, onboarding, performance management, and HR operations.
• Deep knowledge of HR policies, procedures, processes, regulations, and law with comfort advising others in these areas.
• Understanding of federal, state, and local employment laws.
• Strong problem-solving and decision-making skills, with a sense of urgency, attention to detail, and ability to manage multiple priorities while maintaining confidentiality and meeting deadlines.
• Strong interpersonal and relationship-building skills, effective communication (written, verbal, and listening) and facilitation experience.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills with the ability to prioritize and multitask effectively in a fast-paced environment.
• Strong computer skills with Microsoft Office and Google applications.
• Previous working knowledge of HR system(s).