Human Resources Operations Coordinator (Temporary)

Caterpillar Inc. is a global company focused on building a better world through innovative solutions. They are seeking a Human Resources Operations Coordinator to support the HR team by executing processes related to compliance, payroll, and employee experience.

What you'll do:

• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management
• Provides an excellent service experience when executing employee-facing processes
• Proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of HR processes
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics

What they're looking for:

• Degree or equivalent experience desired
• Provides a quality of service that customers describe as excellent
• Resolves common customer problems
• Responds to unexpected customer requests with a sense of urgency and positive action
• Provides direct service to internal or external customers
• Documents customer complaints in a timely manner
• Accurately gauges the impact and cost of errors, omissions, and oversights
• Utilizes specific approaches and tools for checking and cross-checking outputs
• Processes limited amounts of detailed information with good accuracy
• Learns from mistakes and applies lessons learned
• Develops and uses checklists to ensure that information goes out error-free
• Follows defined procedures to document all routine information

Benefits:

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus