Human Services Developer
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Apply to Human Services Developer at Department of Children and YouthJob details
- Location
- Columbus, Ohio
- Work type
- Onsite
- Compensation
- $74,901/yr
- Posted
- today
- Apply on
- dasstateoh.taleo.net
About this role
This position focuses on responding to inquiries and complaints related to early care and education, child protection, and other child serving programs within the Ohio Department of Children and Youth (DCY). The role combines policy interpretation, research, communication, and compliance monitoring.
Key Responsibilities
- Independently or collaboratively research and respond to complaints and inquiries from constituents, legislators, early care and education providers, CDJFS and PCSA staff, elected officials, and the Governor’s Office.
- Provide clear program information and guidance by phone and in writing.
- Interpret and explain laws, regulations, and procedures, including eligibility requirements, redeterminations, and appeals processes.
- Track, research, and respond to statewide inquiries about early care and education and child protection policies.
- Make referrals to appropriate non-profit social service organizations when needed.
- Identify policy or implementation issues such as misapplication of statutes, worker errors, or training gaps.
- Help develop or revise standards and operational procedures to improve program consistency and accuracy.
- Maintain and use a call tracking system to monitor inquiries, analyze trends, and ensure county-level compliance with state and federal requirements.
- Research case information using multiple systems, including Ohio Benefits, SACWIS, OCLQS, DCY databases, and other internal resources.
- Prepare activity reports, statistical summaries, narrative explanations, and documentation on inquiry trends and corrective actions.
What Candidates Can Expect
- Frequent communication with the public, elected officials, and county agencies.
- High volume of complex inquiries requiring careful research and detailed written responses.
- A need for strong policy understanding and the ability to interpret regulations accurately.
- Opportunities to identify operational issues and contribute to statewide policy improvement.
- Work that is both independent and collaborative, depending on the nature of the inquiry or project.
- Use of multiple data systems and tools to investigate cases and prepare reports.
Pay Information
Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.
Months of Employment | At Hire | 6 months | 18 months | 30 months | 42 months | 54 Months | 66 Months | 78 Months |
Pay Range 1199/13 | Step 1 | Step 2 | Step 3 | Step 4 | Step 5 | Step 6 | Step 7 | Step 8 |
Hourly | $36.01 | $37.75 | $39.64 | $41.53 | $43.56 | $45.72 | $47.95 | $50.37 |
Annual | $74,901 | $78,520 | $82,451 | $86,382 | $90,605 | $95,098 | $99,736 | $104,770 |
Background Check Information
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
Status of Posted Positions
You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to [email protected].
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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
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Completion of undergraduate core program in social or behavioral science, health services public administration, public policy management or comparable field; 36 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 12 mos. trg. or 12 mos. exp. in research methodology, measurement & testing, analysis of variance & survey sampling; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
-Or completion of graduate course coursework in social or behavioral science, health services public administration, public policy management or comparable field; 24 mos. exp. in researching, developing or implementing policies related to social services, health services, public policy or comparable field; 6 mos. trg. or 6 mos. exp. in use of computer hardware & software used for spreadsheets, statistical analysis, graphics presentation & word processing.
-Or 24 mos. exp. as Human Services Specialist 2, 69452, with experience commensurate with duties to be assigned per posting of job opportunity (e.g., if assignment is in area of policy development for aid to dependent children, education, training &/or experience must have been in area of aid to dependent children).
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Human Services
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The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.
All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.
Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.
Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.
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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
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The State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Job Details
Organization: Department of Children and Youth
Agency Contact Name and Information: [email protected]
Unposting Date: Aug 9, 2026, 11:59:00 PM
Work Location: Children&Youth N. High Complex, 246 North High Street, Columbus, 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $36.01 per hour
Schedule: Full-time
Work Hours: 8:00 AM - 5:00 PM
Classified Indicator: Classified
Union: 1199
Primary Job Skill: Human Services
Technical Skills: Human Services
Professional Skills: Attention to Detail