Human Services Licensing Representative - Northwest Region

THE POSITION

Would you take pride in a career where you could ensure that personal care homes provide safe, quality environments for the residents who depend on them?  As a Human Services Licensing Representative for the Department of Human Services (DHS), you will play a key role in helping to uphold essential regulations that protect personal care home residents.  This profession allows you to conduct inspections, review complaints, and provide guidance to home operators.  You will gather important information, collaborate with professionals, and support compliance efforts.  If you are searching for meaningful work that strengthens safety and accountability in community care settings, this may be the position for you!

DESCRIPTION OF WORK

This role focuses on inspecting personal care homes, reviewing compliance with state regulations, and supporting safe living conditions for residents.  Your work will focus on conducting investigations, reviewing documentation, coordinating relocations when necessary, and preparing detailed reports.  As a Human Services Licensing Representative, you will perform the following duties:

• Facility Inspections: Conduct initial, annual, interim, and complaint inspections to determine regulatory compliance
• Incident Investigation: Investigate complaints, illegal operations, and resident needs related to daily living assistance
• Resident Relocation: Assist with moving residents from noncompliant homes, including managing belongings, medications, and records
• Compliance Monitoring: Review plans of correction, track timelines, and coordinate with agencies to verify compliance
• Interviewing Duties: Gather information by interviewing residents, staff, families, law enforcement, and medical professionals
• Report Preparation: Use computer systems to prepare reports, licensing documents, violation notices, and enforcement recommendations

Interested in learning more?  Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• This position requires travel. 
• This position is based in the Northwest Region, which includes the counties of Armstrong, Beaver, Butler, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Indiana, Jefferson, Lawrence, McKean, Mercer, Venango, Warren, and Westmoreland. You will be expected to travel in the field for this position.
• Home Headquartered: This position is home headquartered.  In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must reside in or be willing to relocate to the Northwest Region which includes Armstrong, Beaver, Butler, Clarion, Clearfield, Crawford, Elk, Erie, Forest, Indiana, Jefferson, Lawrence, McKean, Mercer, Venango, Warren, and Westmoreland Counties.
  
• You must meet the PA residency requirement.  For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. 

You must be eligible for selection in accordance with merit system employment regulations. 

Recruitment Methods: 

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Promotion Without Exam
  • Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.) 
  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
  • Voluntary Demotion

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Childline Caseworker
  • Child Support Enforcement Specialist
  • Forensic Social Worker 1
  • Forensic Therapeutic Activities Worker
  • Forensic Vocational Adjustment Services Worker
  • HIPP Operations Specialist
  • Income Maintenance Caseworker
  • Residential Services Worker
  • Social Worker 1
  • Therapeutic Activities Worker
  • Third Party Liability Agent
  • Third Party Liability Specialist
  • Interstate Compact Specialist
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. 
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable.  
• Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work.  Applicants may use generative AI tools for preparation purposes only.  Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.  Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.  The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.  The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.  All diverse candidates are encouraged to apply.

Benefits

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

Required Question

Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov