Human Services Licensing Supervisor - Central Region
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- Location
- Pennsylvania or Adams County or Bedford County or Blair County or Cambria County or Cumberland County or Dauphin County or Franklin County or Fulton County or Huntingdon County or Juniata County or Lancaster County or Lebanon County or Mifflin County or Perry County or Somerset County or York County
- Work type
- Remote
- Compensation
- $69,086 - $104,959/yr
- Posted
- 4 weeks ago
- Apply on
- governmentjobs.com
About this role
About the Department
Do you want to step into a role that encourages growth and positive change? The Human Services Licensing Supervisor position with the Bureau of Human Services Licensing offers a chance to lead a team that protects the well-being of residents in Pennsylvania. This role brings energy and purpose to everyday work by guiding licensing efforts that support secure, supportive living environments. You will have the opportunity to inspire staff and strengthen the quality of care delivered. Be a part of an agency that values leadership, integrity, and positive impact!
Position Duties
This role oversees licensing representatives and guides the inspections, investigations, and regulatory actions that support safe and lawful operation of personal care homes and assisted living residences. As a Human Services Licensing Supervisor, you will perform the following duties:
- Team Supervision: Direct licensing representatives and guide daily responsibilities
- Inspection Management: Assign and lead inspections for personal care homes and assisted living residences
- Complaint Oversight: Review, prioritize, and monitor complaint and incident investigations
- Training Direction: Develop and implement individualized training plans for licensing staff
- Agency Coordination: Work with state, federal, and local agencies on licensing-related matters
- Emergency Planning: Devise and implement relocation plans for residents when facilities close
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
- Travel is required.
- Home Headquartered: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
Minimum Qualifications
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year of experience as a Human Services Licensing Representative (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Three years of professional experience gathering and analyzing information in a social service or law enforcement program and a bachelor's degree; or
- An equivalent combination of experience and training.
- You must reside in or be willing to relocate to the Central Region which includes Adams, Bedford, Blair, Cambria, Cumberland, Dauphin, Franklin, Fulton Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, Perry, Somerset, and York counties.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Other Qualifications
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
Supplemental Questions
- Yes
- No
- 3 years or more
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting https://www.naces.org and clicking the Evaluation Services link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- Less than 30 credits
- None
- Yes
- No
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
- Yes
Conduct licensing inspections of personal care homes and assisted living residences to ensure physical site conditions, facility operations, and staff and resident records are compliant with regulations, policies, and procedures. Make license recommendations and provide inspection findings and enforcement actions in administrative hearings and Commonwealth courts.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience conducting inspections of PERSONAL CARE HOMES AND ASSISTED LIVING RESIDENCES to ensure conditions, operations, and records are compliant with regulations, policies, and procedures. I have made licensing recommendations and provided inspection findings and enforcement actions to others.
- B. I have experience conducting inspections of ANY facility to ensure conditions, operations, and records are compliant with regulations, policies, and procedures. I have made licensing recommendations and provided inspection findings and enforcement actions to others.
- C. I have experience conducting inspections of ANY facility to ensure conditions, operations, or records are compliant with regulations, policies, or procedures. I did NOT make licensing recommendations.
- D. I have successfully completed college-level coursework related to compliance, inspections, licensing, records management, policy implementation, or facility administration or management.
- E. I have NO experience or training related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience conducting inspections.
- The type(s) of facilities you inspected.
- Your experience making licensing recommendations and providing findings/enforcement actions.
- The actual duties you performed and level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Perform the full range of supervisory duties. This includes delegating and reviewing work; establishing priorities and timeframes for completion of work; monitoring time and attendance; approving leave; evaluating employee performance and establishing performance standards; interviewing and recommending selection of applicants for hire or promotion; and identifying training needs and providing training to staff.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience performing the full range of supervisory duties which included delegating work; approving leave; evaluating employee performance and establishing performance standards; and interviewing and recommending applicant selection.
- B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.
- C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
- D. I have I have NO experience or training related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your duties as a supervisor (evaluating employee performance, approving/denying leave, resolving grievances and taking disciplinary actions, etc.).
- Your duties as a lead worker (reviewing work for accuracy, providing training, etc.).
- Your specific responsibilities.
- The Training Source
- The Course Title
- The Credits/Clock Hours You Earned
Provide technical assistance to administrators, staff, community organizations, providers, county agencies, and other stakeholders regarding regulatory requirements, statutes governing operations, and best practices at personal care homes and assisted living residences.
Levels of PerformanceSelect the Level of Performance that best describes your claim.
- A. I have experience providing technical assistance/information to staff AND external parties regarding regulations, operations, and best practices at personal care homes and assisted living residences.
- B. I have experience providing technical assistance/information to staff regarding regulations, operations, and best practices at personal care homes and assisted living residences. Someone else was responsible for responding to external parties.
- C. I have experience providing technical assistance/information to others regarding regulations, operations, and best practices NOT related to personal care homes and assisted living residences.
- D. I have successfully completed college-level coursework related to public speaking or communication.
- E. I have NO experience or training related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- Your experience providing technical assistance/information.
- The topic of the information provided and to whom.
- The actual duties you performed and level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
Agency Information
EmployerCommonwealth of PennsylvaniaAddress 613 North StreetHarrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov