IAM IT Operations Analyst I

Upbound Field Support Center Rent A Center Texas LP is hiring an IAM IT Operations Analyst I to provide operational support for identity lifecycle and access management across enterprise systems. The role processes approved access requests, troubleshoots routine identity issues, maintains documentation, and collaborates with IT, HRIS, Cybersecurity, and application support teams.

What you'll do:

• Provision, modify, disable, and deprovision user accounts and access in accordance with approved requests and documented procedures
• Support joiner, mover, leaver, rehire, transfer, promotion, and contractor identity lifecycle events
• Administer users, groups, licenses, and role-based access in Microsoft Entra ID and Active Directory within assigned permissions
• Validate employee and organizational information in Workday before completing identity changes
• Fulfill approved application access requests and confirm completion with requestors
• Monitor and resolve assigned IAM incidents, service requests, and tasks in ServiceNow
• Troubleshoot routine authentication, account access, synchronization, password, MFA, and provisioning issues
• Track onboarding and access requests to support Day-1 readiness and timely completion
• Document investigation steps, approvals, actions, and outcomes accurately while meeting service-level agreements
• Escalate complex technical, automation, privileged-access, and security issues to senior IAM staff or Cybersecurity
• Follow identity verification, password recovery, and MFA security procedures
• Assist with self-service password reset (SSPR) enrollment and authentication issues

What they're looking for:

• 1+ years of IT Support, Service Desk, IAM, or related technical support experience
• Working knowledge of Microsoft Entra ID, Active Directory, and account administration
• Familiarity with ServiceNow or comparable IT service management platforms
• Understanding of provisioning, RBAC, authentication, and MFA
• Strong troubleshooting, communication, organization, and documentation skills
• Ability to manage requests accurately, meet deadlines, and protect sensitive information
• An equivalent combination of education and directly related IAM, IT operations, service desk, or technical support experience will be considered
• Experience supporting Workday-driven employee lifecycle processes
• Familiarity with Microsoft 365, enterprise application access, and SSPR
• Basic knowledge of PowerShell, scripting, or IAM automation
• Understanding of ITIL and identity governance best practices
• CompTIA Security+, Microsoft SC-900, or related certification