Identity Access Management Analyst

UMRF Ventures hires a student analyst to support secure access administration for Raymond James users. The role processes access requests, maintains user accounts and permissions, troubleshoots basic access issues, and documents completed work using established procedures and IAM tools.

What you'll do:

• Process access requests through ServiceNow using established procedures, security requirements, and service expectations
• Provision, modify, review, and revoke user access throughout the identity lifecycle, including onboarding, offboarding, role changes, and other account-maintenance activities
• Administer roles, groups, permissions, and entitlements using platforms such as SailPoint, Active Directory, Microsoft 365, Oracle, and related IAM tools
• Review requests for required information, approvals, and documentation before processing
• Maintain accurate and complete notes in tickets and other authorized systems
• Validate that requests contain the required information, approvals, and supporting documentation before processing
• Manage assigned requests while meeting quality, productivity, and deadline expectations
• Protect confidential and sensitive information while accessing client systems and processing identity-related requests
• Follow UMRF Ventures and Raymond James policies, procedures, security standards, and communication protocols
• Recommend updates to procedures and knowledge-based content to improve accuracy, consistency, and operational efficiency
• Perform other related IAM operational duties based on business and client needs

What they're looking for:

• Currently enrolled in a college or university
• Experience with Microsoft 365 applications (Outlook, Teams, Word, and Excel)
• Attention to detail and accuracy
• Strong customer service and communication skills
• Critical thinking and problem-solving ability
• Ability to follow procedures and security requirements
• Sound judgment and appropriate escalation of issues
• Strong organization and time management skills
• Ability to balance multiple priorities and deadlines
• Interest in technology and cybersecurity
• Willingness to learn and adapt in a dynamic environment
• Coursework or interest in cybersecurity, information technology, computer science, business, management information systems, or a related field is helpful but not required

Benefits:

• Meaningful professional experience through hands-on work, leadership development, and career preparation