Within the Pediatric Specialty Clinic, responsible for patient check out and scheduling patient appointments and visits for all specialties following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager.  This position will be working closely with patient and families for follow up appointments after visit in the clinic. Uphold to the department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.

   ·   Responsible for scheduling patient appointments and visits in the exam rooms after the visit using the EPIC system.

·       Contact patients and set up appts and testing via phone calls

·       Work the active request work queue for the Cardiology and Diagnostic Depts on a timely basis

·       Assists with problem solving of scheduling issues.

·       Follows the scheduling policies to facilitate all patient appointments.

·       Attends scheduling staff meetings.

·       May perform other duties as assigned.

·       Notifies the scheduling department’s frontline supervisors of scheduling issues. 

·       Serves as an intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.

·       Negotiates appointments with patients and other departments.

·       Negotiates schedule changes with providers and communicates changes with staff/supervisors.

·       Explains the scheduling policies to other schedulers as needed through written and oral communications.

·       Collaborates with peers and co-workers to enhance the delivery of health care.

·       Provides feedback to management on means to achieve goals and resolve service issues.

·       Contributes ideas and seek ways to improve assigned processes.

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or [email protected].  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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