Income Maintenance Administrator 1 - Susquehanna/Wyoming CAO (DHS Employees Only)

THE POSITION

Do you want a position where your direction helps shape reliable support for local communities? As an Income Maintenance Administrator 1 for the Department of Human Services, you will lead teams that make a direct impact on families who rely on vital services. This position provides a chance to direct key operations, support staff development, and guide policy application. It suits someone who values clear communication, solid planning, and thoughtful problem-solving. Bring your leadership to a role that strengthens local support systems every day!

DESCRIPTION OF WORK

This position manages income maintenance program operations for the Susquehanna and Wyoming County Assistance Offices and supports staff, policy coordination, and community outreach. The role ensures consistent service quality, organized workflow, and adherence to departmental requirements. As an Income Maintenance Administrator 1, you will perform the following duties:

• Staff Supervision: Manage supervisors and review performance evaluations while maintaining regular communication
• Office Coverage: Provide clerical oversight, customer service guidance, and operational review when needed
• Procedure Development: Create internal processes that support efficient staffing and uniform policy implementation
• Training Oversight: Ensure staff training is completed, documented, and supported by office trainers
• Data Analysis: Review reports, audits, and trend data to determine needs and recommend corrective action
• Community Liaison: Engage partners, attend meetings, and support review processes across state and federal programs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montrose. The ability to telework is subject to change at any time.
• DHS CAO employees applying for a reassignment to a different CAO or OIM worksite will be considered in accordance with the OIM worksite transfer policy, operations memo 05-09-05.
  
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Organization or Location Restrictions:

• This posting is restricted to Department of Human Services employees only. 

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as an Income Maintenance Casework Supervisor, Income Maintenance Staff Development Specialist or Income Maintenance Program Specialist; or
• Four years of professional experience in public or private human services work, including two years in an income maintenance program, one year of which was in a supervisory or consultative capacity; and a bachelor's degree; or
• An equivalent combination of experience and training, which includes two years in an income maintenance program, one year of which was in a supervisory or consultative capacity.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
• This position requires submission of an annual financial disclosure.

This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding. 

You must be eligible for selection in accordance with merit system employment regulations. 

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy: 
  • Promotion Without Exam
  • Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.) 
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and 
    • (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. 

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Income Maintenance Casework Supervisor
  • Income Maintenance Examiner
  • OIM Program Services Advocate
  • Income Maintenance Staff Development Specialist
  • Human Services Program Specialist
  • Income Maintenance Program Specialist
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. 
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.  
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Benefits

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

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Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov