Information Systems Support Specialist

The Department of Health Services (DHS), Division of Quality Assurance (DQA), Bureau of Education Services & Technology (BEST) is recruiting for an Information Systems Support Specialist. DQA is responsible for protecting and promoting the health, safety, and welfare of residents living in and being cared for in regulated health care facilities.

This position:

• Is able to work remotely up to 5 days per week, but may be required to report to the office on occasion to complete certain tasks. This schedule may vary based on training or operational need.
• Must have access to both a private workspace and secure, high-speed internet.
• Is headquartered out of the GEF-1 building in Madison.

• Requires up to 5% travel throughout the state including overnight stays. 

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months. 

• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service. 

• Exceptional pension plan with a 7.25% employer match in 2027 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!  

• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.

• Well Wisconsin Wellness Program.

• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

• Public Service Loan Forgiveness Program employer.

As an Information Systems Support Specialist, you will be responsible for the following duties: 

• Serving as a technical expert and independently providing computer, iPhone, peripheral, and software application installation, support, troubleshooting, and problem resolution services to all DQA staff. 

• Providing extensive technical assistance to external users including staff of DQA-regulated facilities and providers. 

• Working independently with users to determine system requirements including designing, assessing and resolving technical problems, and recommending process and technical improvements. 

• Integrating new systems and existing systems while maintaining program requirements and data integrity. 

• Serving as liaison to the Bureau of Information Technology Services and holding responsibility for the Division's information technology security needs. 

• Leading internal Division workgroups tasked with developing policies and procedures for the acquisition and implementation of specific hardware and software solutions for staff.

The starting pay is between $40.00 and $43.00 per hour (approximately between $83,200 and $89,400 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required. 

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Technical Services Specialist and is in pay schedule and range 07/33.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled. 

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.  DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

This position requires the ability to drive a State vehicle or the ability to provide one's own transportation. In order to become authorized to drive a State vehicle, you must meet the requirements for the State of Wisconsin Fleet Vehicle policy, which are: 

• Must have a valid driver's license;
• Must have minimum of two years non-probationary licensed driving experience with a regular (Class D) driver’s license;
• Must be 18 years of age.

Additionally, your driving record MUST NOT reflect any of the following conditions: 

• Three or more moving violations and/or at-fault accidents in the past two years;
• Operating While Intoxicated (OWI)/Driving Under the Influence (DUI) citation within the past 12 months;
• Suspension or revocation of driver's license.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

Minimally qualified applicants will have all of the following:

• Experience working with computer hardware, software, information systems management, and systems design.
• Experience performing setup, operation, and maintenance of networked desktop, laptop, and tablet computers, including wireless technology and peripheral equipment.
• Experience providing problem identification and resolution services to microcomputer users, including remote workers.
• Experience administering applications, including customer support and problem resolution services to internal and external users of applications.

Well-qualified applicants will also have one or more of the following:

• Experience using problem reporting/tracking systems such as Cherwell Service Manager.
• Experience working with tools and methods for ensuring the security of IT resources and data, including email and file encryption.
• Experience developing policies and procedures for the acquisition and implementation of hardware and software solutions.
• Experience tracking, maintaining, and managing inventory of data processing hardware and software, including desktop and laptop computers, cellular phones, printers, and related peripherals.

Your letter of qualifications and resume are each limited to 2 pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start your application process.  Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application. 

Helpful Information: 

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline. 

• You may want to save a copy of the job posting for referencing after the deadline.

• Submitted materials will be evaluated by a panel of job experts according to the qualifications above. 

• Please monitor your email for communications related to this position. 

• Current or former permanent, classified, state employees must complete the online application process to be considered. 

• Current employees will need multifactor authentication (e.g., YubiKey, etc.) to access employee application system. 

• If viewing through an external site, please apply directly at Wisc.Jobs. 

• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Mike Sansom in Human Resources at [email protected].

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

The deadline to apply is October 30th, by 11:59 pm.  

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm.  Late or incomplete applications will not be accepted.