Information Technology Associate
Job details
- Location
- Sacramento County, California
- Work type
- Onsite
- Compensation
- $59,220 - $104,880/yr
- Posted
- 2 weeks ago
- Apply on
- calcareers.ca.gov
About this role
Job Description and Duties
Are you looking for an exciting and fast-paced career?
Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.
Job Summary
The IT Associate (ITA), under the general supervision of the Service Desk Support Supervisor (IT Supervisor II), provides front-line client support within the Cal OES statewide enterprise environment. The incumbent delivers technical assistance to end users through the Service Desk, supports a wide range of endpoint technologies and enterprise applications, and assists with routine system access, connectivity, and device troubleshooting. The position participates in the maintenance and support of IT service management tools and processes, including service catalog operations, and collaborates with technical teams to ensure effective service delivery. The ITA applies fundamental IT concepts, follows established procedures, and contributes to a high-quality customer service experience in a fast-paced operational setting.
You will find additional information about the job in the Duty Statement.
Working Conditions
In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.Additional Documents
Position Details
Department Information
The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.
In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.
More information may be found here: Policy & Administration | California Governor's Office of Emergency Services
Special Requirements
- List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
- List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
- Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
- You must complete the “DUTIES PERFORMED” on the State Application (do not note “see attached resume” in this section). Failure to comply and your application is considered incomplete.
- SROA and Surplus are encouraged to apply and must submit a copy of their letter.
- Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/30/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.
Desirable Qualifications
- Experience providing technical support in an enterprise Service Desk or Client Services environment.
- Ability to troubleshoot Windows operating systems, desktop hardware, printers, mobile devices, and common Microsoft applications.
- Familiarity with Active Directory account administration, including password resets, group membership, and workstation authentication issues.
- Experience supporting or maintaining ServiceNow or other IT service management platforms, processing catalog requests, or troubleshooting workflow-related issues.
- Strong customer service skills and the ability to communicate technical information clearly to non technical users.
- Ability to document work clearly in a ticketing system and follow established IT processes and service management standards.
- Experience supporting basic network connectivity issues involving LAN, WAN, Wi Fi, VPN, and related technologies.
- Ability to collaborate effectively with technical teams such as Field IT Operations, Voice Services, Infrastructure, Information Security, and Solutions teams.
- Strong problem solving skills and the ability to manage multiple tasks in a fast paced environment.
- Knowledge of video teleconferencing tools and basic troubleshooting of audio/visual equipment.
- Experience with cabling, workstation setup, and hardware deployment activities.
- Ability to produce user instructions, quick guides, or training materials when needed.
- Strong organizational skills, attention to detail, and the ability to follow established procedures.
- Willingness to learn new technologies, tools, and enterprise systems as required.
Benefits
- Free Parking
- On-site Gym and Locker room
- Electric Carport
- Excellent CalPERS state pension plan
- 401(k) and 457(b) Plans
- Flexible Schedules
- Generous paid time off
- Health, dental & vision insurance for the employee or the employee's family
- Investment in careers development
- Located near many local eateries, financial institutions, and the Light Rail Station
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 845-8600
[email protected]
Statement of Qualifications
Your SOQ will be a determining factor of your qualifications for this position. If your qualifications are competitive, you will proceed to the hiring interview.
SOQ FORMAT INSTRUCTIONS:
- The SOQ shall be no more than two pages, single-sided, single-spaced in 12-point Arial font. Name and JC# in the upper right hand corner.
- Technical Troubleshooting: Describe your experience troubleshooting hardware, software, network, and account access issues. Provide examples of how you identify problems, determine the cause, resolve issues, and decide when to escalate a request?
- Customer Service and Communication: Describe your experience providing technical support to users with different levels of technical knowledge. Explain how you communicate with users, handle difficult situations, and manage multiple requests while providing professional and timely service.
- Ticket Management and Documentation: Describe your experience managing and documenting IT service requests in a ticketing system. Explain how you prioritize requests, record troubleshooting steps and resolutions, protect sensitive information, and ensure tickets are properly resolved and closed.
For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package
Examination & Additional Information
To obtain list eligibility please click on the link below:
Information Technology Associate - Exam 1749
Information Technology Associate (Leap) Exam 1998
Personal Leave Program (PLP): Effective July 1, 2025, CalHR implemented the temporary Personal Leave Program 2025 (PLP 2025), which reduces employee pay in exchange for leave credits. The reduction amount and leave credits vary by bargaining unit. Salary range(s) listed do not reflect this temporary reduction.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.