Information Technology Operations Analyst - Temporary

Dechert LLP is seeking a temporary Information Technology Operations Analyst to support the firm’s core IT services. The role performs operational maintenance, Level 2 technical support, system monitoring, patching, audits, account administration, documentation, and issue escalation across multiple IT teams.

What you'll do:

• Support IT Systems, Network, IT Security, Modern Workplace Engineering, IT Client Services, and Applications and Development teams
• Provide Level 2 assistance for Help Desk tickets by troubleshooting client technical issues, resolving items when possible, and escalating as needed
• Follow established server build and decommissioning checklists
• Schedule and apply server patches, complete post-patching checklists, confirm servers are operational, and verify monitoring services are working properly
• Perform production application testing after server patching and other impacted changes
• Complete scripted monthly network and domain maintenance tasks and follow up with appropriate teams as required
• Work with other IT teams to perform periodic audits, including data center, camera, backup, and SQL-related reviews
• Create and maintain process and quality documentation
• Submit change requests through ServiceNow Change Management
• Run scripted daily health checks, identify and escalate new items, update existing items with current status, and engage the appropriate team based on script instructions
• Complete ad hoc service maintenance tasks, such as printer DNS record changes and Active Directory group cleanup
• Monitor and review application batch and interface logs and escalate identified issues to developers

What they're looking for:

• 4 years of College in an IT-related field or comparable IT based curriculum in a trade school
• 1-2 years of non-specific IT experience working with a team
• Ability to handle sensitive and confidential information comfortably and competently in a discreet and secure manner
• Self-motivated and highly productive
• Strong attention to detail
• Strong written/verbal communication
• Be able to work independently without direct supervision

Benefits:

• Temporary position for 6 months
• Remote work arrangement
• Standard Monday through Friday schedule, 8:30 AM to 4:30 PM eastern time