Information Technology Support Technician (NMCD #56571)

Onsite$47,050 - $70,574/yrPosted 1 week ago

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Apply to Information Technology Support Technician (NMCD #56571) at New Mexico Corrections Department

Job details

Location: Santa Fe, New Mexico
Work type: Onsite
Compensation: $47,050 - $70,574/yr
Posted: 1 week ago
Apply on: careers.share.nm.gov

About this role

Salary

$22.62 - $33.93 Hourly

$47,050 - $70,575 Annually

This position is a Pay Band C5

Posting Details

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

The job exists to provide technical and hardware support to the NMCD end user community. The position is part of the workstation group and will work with end users to resolve mid and higher tier technical and hardware problems.

How does it get done?

The job gets done by performing as an IT Support Technician in charge of configuring existing and new computer and laptop equipment as well as troubleshooting and repairing existing equipment. The position troubleshoots and resolves Level I and II technical issues in person, via email, via phone, and/or remotely. The position will also be responsible for performing software installations and configurations to meet end user needs and for the deployment and refreshing of computer equipment throughout the agency.

Who are the customers?

The position provides support to the New Mexico Corrections Department Staff which consists of the Adult Prisons Division, Probation and Parole Division, Administrative Services Division, and the Adult Parole Board. This position will support staff that are working onsite and teleworking remotely.

Ideal Candidate

The ideal candidate will have experience in the following:

* Documenting, tracking and monitoring problems to facilitate a timely resolution;
* Answering questions and giving information, advice and instructions to clients on such issues as email and password resets;
* Providing installation, upgrade, configuration, and troubleshooting for computing and communication devices and peripherals;
* Providing excellent customer service and proven ability to professionally communicate via email;
* Applying diagnostic techniques for problem troubleshooting to identify root cause and direct to appropriate teams if escalation is needed
* Supporting Windows operating systems
* Troubleshooting and replacing computer desktop and laptop components

Minimum Qualification

High School Diploma or equivalent and six (6) months of related work experience in providing technical support to end users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Employment is subject to a pre-employment background investigation and is conditional pending results.

Working Conditions

Work is performed in an adult prison environment, which includes daily contact with inmates. Willingness to work in a correctional facility may be required to work odd hours, overtime, holidays, and weekends

Supplemental Information

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Agency Contact Information: Jerry Brinegar (505) 827-8605, or email: [email protected] Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

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About New Mexico Corrections Department

New Mexico Corrections Department

Santa Fe, New Mexico

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