Intern - Cargo Operations (Summer 2027)

United Airlines is a major provider of air freight services transporting a wide range of cargo worldwide. The Cargo Operations Intern will support projects across eCommerce and marketing, postal network optimization, logistics and support services, sales strategy, revenue management, or technology products through analysis, process improvement, forecasting, pricing, and technology initiatives.

What you'll do:

• The eCommerce intern will support the business, in partnership with our technology counterparts, in driving these initiatives forward
• The successful candidate(s) will play a key role in finding opportunities to improve website functionality and the user experience of the newly launched cargo website
• Intern will actively engage in efforts to enable online booking capabilities, API connectivity and digital marketplace participation
• Intern will conduct analysis to identify those mail shipments that meet defined criteria and are eligible for payment
• Intern will establish and manage end-to-end process which includes identifying pending payments, initiating claims and following-up on payments due
• This will include further optimizing 18,000+ Unit Load Device (ULD) assets, Cargo’s $70M trucking network, managing millions in capital investments, pushing cost savings and/or minimizing cost increases, statistical modeling and forecasting, optimizing warehouses, driving accessorial revenues, mitigating claims, and negotiating contracts
• From process improvements, to operational performance, to cost control, these internships will cover a wide breadth of projects across the global United Cargo organization
• Interns in the Sales Strategy organization will actively participate in developing strategic direction, forecasting revenue and providing analytical support to Cargo’s global Sales organization
• The Sales Strategy intern will join a team of analysts who are working on a variety of projects relating to flight level forecasting & performance
• Successful candidate will analyze data including operational and revenue performance, yield, product mix and customer support metrics to further define what makes a flight successful
• The Revenue Management intern will support our North America and Latin America entities in analyzing Specialty product booking trends, capacity & yields
• In addition, intern will support the implementation of a new global dynamic pricing tool thereby enabling Cargo’s digital journey

What they're looking for:

• Must be a local/living in Chicago, Illinois
• Must be a current undergraduate student pursuing a degree in Business or related field graduating Fall 2027 or Spring 2028
• Interpersonal and project management skills and ability to adapt to a fast-paced, changing environment
• Proficiency in Microsoft Office suite programs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is an essential function of the position
• Must be able to optimally work in a remote environment during defined business hours
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security

Benefits:

• Hands-on experience
• Growing your professional skill set
• Connecting with industry leaders
• Build community through employee-run Business Resource Groups
• Participate in industry conferences
• Unlimited standby travel anywhere we fly
• Remote work during defined business hours