Intern-Customer Experience Analytics (Health Systems Strategy and Growth) Nashville, TN-Summer 2027

Philips is a health technology company hiring an intern to analyze customer feedback and generate insights that inform marketing and service strategies. The role supports customer engagement initiatives and closed-loop feedback improvement efforts.

What you'll do:

• Leverage AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights that inform marketing and service strategies
• Harness advanced AI-powered analytics platforms to process and interpret unstructured data sources to uncover patterns and actionable insights that drive marketing and service strategies
• Collaborate with marketing, service, and customer support teams to identify and share best practices for customer engagement
• Support initiatives that foster direct connection between frontline staff and customers
• Assist with the monitoring of the closed loop process for customer feedback. Engage with internal stakeholders through improvement initiatives and feedback sessions

What they're looking for:

• Currently pursuing a bachelor's or master's degree in Computer Science, Data Science, Engineering , AI/ML Marketing, UI/UX or Business
• Demonstrated leadership, teamwork, strong communication and organizational skills
• Willing to take initiative, ask questions, and propose creative solutions to real business challenges
• Comfortable working in a fast-paced, feedback-driven environment
• Interested in learning and exploring new ways to measure and improve customer experience
• You are open to exploring how data and AI can drive better decision-making and customer outcomes
• Strong computer skills (Excel, PowerPoint, Word, Outlook)
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future

Benefits:

• Overtime eligible
• For office-based teams, working in-person at least 3 days per week