Intern - Onboard Experience (Summer 2027)

United Airlines is an airline company offering a summer internship focused on onboard customer and employee experiences. The Intern – Onboard Experience will support the strategy, design, implementation, measurement, research, data analysis, coordination, and rollout of onboard products and service initiatives.

What you'll do:

• Support coordination of onboard product and service initiatives across internal workgroups and external partners
• Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends
• Help maintain and update matrices of onboard offerings across cabins and markets
• Analyze customer, operational, and competitive data to identify insights and opportunities
• Support development of presentations, reports, and project trackers
• Assist with planning and execution of onboard product initiatives and rollout activities
• Partner with team members to document milestones, decisions, and action items
• Contribute ideas that support a best-in-class onboard experience

What they're looking for:

• Applicant must be a rising Sophomore or Junior in the Spring/Summer of 2027
• Currently pursuing a bachelors degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field
• Strong interest in customer experience, hospitality, airline operations, or service design
• Analytical mindset and familiarity with Excel and PowerPoint
• Strong written and verbal communication skills
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative and eager to learn in a fast-paced environment
• Previous internship or project experience in hospitality, aviation, operations, marketing, or analytics
• Experience creating presentations, dashboards, or reports
• Experience working on team-based projects
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security

Benefits:

• You may be eligible for medical benefits.
• You may be eligible for dental benefits.
• You may be eligible for vision benefits.
• You may be eligible for life insurance.
• You may be eligible for accident and disability benefits.
• You may be eligible for parental leave.
• You may be eligible for an employee assistance program.
• You may be eligible for commuter benefits.
• You may be eligible for paid holidays.
• You may be eligible for paid time off.