Intern - Onboard Product Design (Summer 2027)

United Airlines provides internships and early-career opportunities that involve contributing to real business projects and developing professional skills. The Intern - Onboard Product Design will support strategic planning, design, and development of onboard customer experience touchpoints through research, data analysis, stakeholder collaboration, presentations, and project management.

What you'll do:

• Collaborate with team members in the IPLR Department on cross-functional projects
• Build relationships with internal stakeholders and external suppliers to ensure successful product launches
• With support, seek and analyze data from a variety of sources to support decisions
• Propose solutions to business questions, leveraging strategic thinking and data analysis
• Share ideas and identify trends to help shape the “look and feel” of onboard products
• Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps
• Exposure to various project design steps to facilitate innovation
• With manager’s support, manage multiple projects by balancing the competing demands for project scope, time and quality
• Meet regularly with managers and stakeholders to provide status updates on projects
• Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders

What they're looking for:

• Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Engineering, Analytics, etc.)
• Proven experience with Microsoft Excel and PowerPoint
• Detail oriented
• Communication skills
• Relationship management
• Creativity
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Reliable, punctual attendance is a crucial function of the position
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security

Benefits:

• Gaining hands-on experience and growing your professional skill set
• Connecting with industry leaders
• Building community through employee-run Business Resource Groups
• Participating in industry conferences
• Unlimited standby travel anywhere we fly
• Hybrid role including a combination of days worked in our Chicago office and remotely