Intern - Ops Strategy & Analytics

United Airlines provides internship opportunities for early career professionals. The Intern - Ops Strategy & Analytics will analyze operational and customer data, develop reports and dashboards, evaluate airline reliability performance, and provide business insights to management.

What you'll do:

• Tracking and analyzing operational and customer data from multiple sources to assist with data preparation, reporting, and dashboard development
• Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline
• Evaluating scheduled block time performance (i.e. time required for a flight to travel between departure and arrival gates)
• Understanding factors impacting current issues such as departure and arrival delays, gate holds, taxi times, etc
• Identifying and reporting on competitive performance trends
• Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, evaluation of schedules as relates to operational reliability and providing insights into the customer experience

What they're looking for:

• Strong analytical skills/proficient with Microsoft Excel and PowerPoint
• Experience using SQL and/or Python
• Reliable, punctual attendance is an essential function of the position
• Excellent written and verbal communication skills
• Strong quantitative and problem-solving skills
• Ability to handle simultaneous projects and adapt to a fast-paced, changing environment
• Solid interpersonal skills with a focus on teamwork
• Applicant must be a current undergraduate student with an anticipated future graduation
• Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security

Benefits:

• Employee-run Business Resource Groups
• Participation in industry conferences
• Unlimited standby travel anywhere we fly
• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Accident and disability benefits
• Parental leave
• Employee assistance program