INTERNAL POSTING - Quality Manager / Program Manager I (Berkeley)

About the Department

**INTERNAL POSTING - only current BHDD-OMH employees will be considered. **

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Quality Manager / Program Manager I, who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health (OMH), Berkeley Mental Health Center (CEMHC), 403 Stoney Landing Road, Moncks Corner, SC 29461.

As the Quality Manager, under limited supervision of the Executive Director, you will direct and manage Quality Assurance and Compliance Programs for Center.

Responsibilities for the Chief of Clinical Operations:

• Manage quarterly audits for the center. Ensure audits are completed and submitted to BHDD QA. Communicate audit findings to leadership, managers, and employees. Develop quality improvement plan and monitors implementation of quality initiatives. Provide QA training for all new hires and refresher trainings when indicated. Maintain all Center policies related to QA.
• Serve as Compliance Director for the center. Comply with Corporate Compliance Policy; all State/Federal laws; all Agency/Center policies. Investigate all compliance reports and submit to BHDD per policy. Conduct focused audits of clinical records when indicated. Facilitate quarterly compliance meetings. Report annually to Center Board.
• Prepare the Center for CARF accreditation and monitors Center's compliance with CARF standards on an ongoing basis. Ensure leadership, managers, and employees are knowledgeable of CARF standards as it relates to job duties. Serve as liaison to CARF and coordinates CARF surveys as scheduled.
• Serve as risk manager for Center. Complete focused audits as indicated and submits to BHDD per policy. Report to leadership on trends related to adverse incidents and implement improvement initiatives.
• Coordinate credentialing for all treatment providers. Assist staff with questions and monitor to ensure process is complete. Submit requests to update EHR when credentials change.
• Pursue professional development through collegial consultation, supervision, continuing education, training, and licensure/certification as applicable. Maintain all required certifications and licenses.

Position Duties

• A master's degree in social science with post gradate experience in a community mental health setting.
• Licensure or licensed eligible in SC. 

Additional Requirements:

• Ability to lift 10 lbs.
• Ability to operate a state vehicle.

Minimum Qualifications

• Supervisory experience.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Other Qualifications

Post hire, employees must have: 

• Ability to utilize electronic health record and effectively plan, coordinate and manage complex treatment interventions.
• Knowledge of an agency's mission, programs, and objectives.
• Knowledge of management principles and legal and ethical practices.. 
• Knowledge of an agency's organizational structure, the people who manage the work, and the processes applicable to government work.
• Ability to interpret and apply rules and regulations and manage work and provide guidance to employees.
• Ability to make presentations and prepare reports and possess excellent time management and organizational skills.
• Ability to plan, make decisions, manage workflow and meet agency outcomes. 
• Knowledge of diagnoses, treatment modalities and evidence-based treatment. 

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application.  Any misrepresentation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees: 

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits

Supplemental Questions

Required Question

Agency Information

EmployerState of South CarolinaAgency Department of Behavioral Health and Developmental Disabilities Address 400 Otarre Parkway

Cayce, South Carolina, 29033 PhoneOIDD - (803)898-9600
OMH - (803) 898-8600