International Private Bank - Digital Product Analyst - GFG & LATAM

JPMorganChase is hiring a Digital Product Analyst for its International Private Bank team supporting Latin America and Global Families Group clients and advisors. The role helps define requirements, test and launch digital and AI-enabled products, support adoption, analyze usage data, and identify improvements to client and advisor experiences.

What you'll do:

• Help define and document product requirements for digital client and advisor products, with a focus on cross-border and multi-jurisdiction needs
• Find gaps in the LatAm and Global Families Group experience across digital and AI-enabled advisor and client tools, and turn them into clear requirements for product teams
• Take part in testing and pilots: run test cases, record issues and follow them through to resolution
• Help carry out adoption strategies that increase advisor and client use of digital and AI-enabled tools
• Support go-to-market strategy for new product launches and features
• Help find friction points across the user journey and share insights with product teams
• Handle day-to-day digital support requests from advisors and client teams
• Leverage data relentlessly: Build and maintain a data-driven view of adoption performance. Define metrics, monitor usage trends, and translate insights into actionable strategies
• Evaluate the AI tools used by advisors and client teams, including the knowledge base and features behind them. Identify gaps and recommend improvements
• Apply an AI-Product Mindset: Identify and champion opportunities to embed AI capabilities into products and adoption workflows, turning emerging AI technologies into practical, client-facing value
• Support new and emerging initiatives for LatAm and Global Families Group clients as the digital agenda grows
• Conduct market research and analysis to identify trends and opportunities within these segments

What they're looking for:

• Bachelor's degree in Business, Finance, Economics, Product Management, Computer Science or a related field
• 1–3 years of experience in product management, consulting, as a client advisor, banker, service team, or a related discipline, ideally within financial services or a technology-driven environment
• Strong analytical and problem-solving skills and comfort working with data, with a strong eye for detail
• Excellent written and verbal communication skills, including the ability to explain technical topics in plain language
• Organized, detail-oriented, and ability to manage several priorities in a fast-paced, collaborative environment
• Strong interest in digital products, AI and client experience
• Experience in the Private Bank, Wealth Management, or broader financial services sector
• Familiarity with Agile methods, requirements writing or user acceptance testing (e.g., JIRA)
• Familiarity with AI/ML concepts and hands on experience with generative AI tools

Benefits:

• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage, based on eligibility.
• On-site health and wellness centers, based on eligibility.
• A retirement savings plan, based on eligibility.
• Backup childcare, based on eligibility.
• Tuition reimbursement, based on eligibility.
• Mental health support, based on eligibility.
• Financial coaching, based on eligibility.