Internship, Program Manager, Field Service North America (Winter/Spring 2027)

Tesla is advancing its RoboTaxi and autonomous vehicle initiatives. The Program Manager Intern will support the planning, execution, and optimization of Robotaxi maintenance and North America Field Service operations by analyzing performance data, improving processes, managing operational initiatives, and coordinating across teams.

What you'll do:

• Build and maintain dashboards to track North America Field Service KPIs — scheduling, availability, backlog, customer satisfaction, productivity, and revenue — using Excel or internal Tesla tools. Include Robotaxi service metrics (fleet readiness, technician efficiency, service cycle times) as part of the same operating picture
• Analyze data and performance metrics to identify trends, bottlenecks, and opportunities across Field Service and Robotaxi operations
• Support scheduling and appointment availability: shop loading, production planning, open capacity, and mobile service response across North America
• Help manage backlog: aging work, days until next available appointment (DUNAA), work-in-progress, and recovery plans with regional teams
• Track and help improve customer satisfaction, including drivers of CSAT and follow-through with the field
• Support productivity and revenue initiatives (labor productivity, cars per technician, throughput vs. demand, and related commercial outcomes)
• Collaborate with senior leadership to develop and refine operational documents, workflows, and process standards for Field Service and Robotaxi service
• Conduct time studies and process reviews to evaluate efficiency and recommend improvements for service centers, mobile, and Robotaxi maintenance operations
• Occasionally travel to field locations in the Austin area to validate processes, gather feedback, and support on-ground implementation
• Work cross-functionally with Collision, Sales, and Delivery so service planning, capacity, and customer experience stay aligned across the journey — not only within Service
• Partner with regional and territory teams on best practices, and help coordinate Robotaxi service programs (scheduling, resource allocation, and regional rollout) as that network grows
• Assist in the execution of key Field Service initiatives, including production planning, shop loading, scheduling, and mobile service response

What they're looking for:

• - Proficiency in Excel (data analysis, pivot tables, VLOOKUP, macros) and other Microsoft 365 tools (PowerPoint, Word, Teams)
• - Basic AI skills: comfortable using AI tools (for example Copilot, ChatGPT, or similar) to draft, analyze, summarize, and speed up day-to-day work
• - Background in operations, project management, or a related field
• - Ability to prioritize multiple projects, meet deadlines, and adapt to a dynamic environment spanning Field Service and Robotaxi
• - Excellent communication and collaboration skills, with experience working in cross-functional teams (e.g., service, operations, sales, delivery)
• - Willingness to work overnight shifts (less than 5% of the time) for time studies and operational analysis
• - Willingness to occasionally travel within the Austin area to field locations. Travel outside Austin / across North America is not expected
• Interest in autonomous vehicle / Robotaxi operations is a plus, not a requirement

Benefits:

• Medical plans with plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental plans, including orthodontic coverage, with an option with a $0 payroll contribution
• Vision plans with an option with a $0 payroll contribution
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company-paid basic life, AD&D, and short-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and vacation time (flex time for salary positions), and paid holidays