Santa Fe, New Mexico
Investigations Senior Support Analyst (PED #52980)
Job details
- Location
- Santa Fe, New Mexico
- Work type
- Onsite
- Compensation
- $51,750 - $77,626/yr
- Posted
- Sep 22, 2026
- Apply on
- careers.share.nm.gov
About this role
Salary
$24.88 - $37.32 Hourly
$51,755 - $77,633 Annually
This position is a Pay Band C6
Posting Details
All positions at the NM Public Education Department are based in Santa Fe.
MISSION: EQUITY, EXCELLENCE AND RELEVANCE - The New Mexico Public Education Department partners with educators, communities, and families to ensure that ALL students are healthy, secure in their identity, and holistically prepared for college, career, and life.
VISION: ROOTED IN OUR STRENGTHS - Students in New Mexico are engaged in a culturally and linguistically responsive educational system that meets the social, emotional, and academic needs of ALL students.
To ensure your application can be fully considered, please provide a complete application and/or resume that includes:
- Dates of employment for each position, including month and year.
- Detailed descriptions of your work experience and job duties.
- Transcripts if a degree is listed on your application. Unofficial transcripts are accepted.
Why does the job exist?
This position will support the Investigations team by providing case management and processing of complaints of ethical and/or professional misconduct issues alleged to be committed by a professional licensee within the New Mexico Public Education System.
The Licensure Investigations Senior Support Analyst will provide critical assistance to the Licensure Investigations Senior Manager and the Investigations Team by providing excellent customer service to a diverse populace; conducting time-sensitive and confidential inquiries; case management of open investigations; gathering of essential documentation; audio/video recordings or applicable police reports and court documents.
ABOUT INVESTIGATIONS:
The role of the Public Education Department's Investigations is to gather the facts in a thorough and unbiased manner about complaints of ethical misconduct alleged to have been committed by a school district personnel, a school employee, a school volunteer, or a contractor/contractor's employee.
MISSION STATEMENT: The mission of PED Investigations is to help ensure a secure learning environment through integrity, compassion, and accountability so New Mexico¿s students, teachers, and educational community feel valued and respected.
How does it get done?
- Thoroughly gather information, documents, and/or other evidence to provide factual context for investigators to complete the investigation.
- Manage office records in accordance with established systems as well as policies and procedures.
- Draft and serve document requests, subpoenas, Notices of Investigation, and sending notifications of receipt of information received.
- Ability to answer telephones, answer email correspondence, provide customer service and greet visitors.
- Provides customer service information of general procedural information without giving legal advice.
- Provides assistance and follow-up on inquiries.
- Interact calmly and professionally with irate individuals.
- Interact with internal and external customers civilly and with respect.
- Maintain confidential the items collected and aspects of the investigation.
- Conduct an impartial and reliable investigation into licensure application matters and/or resignation of employment without proper notification.
Who are the customers?
Ideal Candidate
Minimum Qualification
Employment Requirements
Working Conditions
Supplemental Information
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Agency Contact Information: Yvonne Grimes 505/ 699-3469 or Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
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