IT Business Analyst 1 (PCN 064949)

The North Carolina Department of Agriculture and Consumer Services is seeking an IT Business Analyst 1 to join the Division of Juvenile Justice. This role involves coordinating the design, enhancement, and training of applications used by the division's staff to ensure effective data management and system administration.

What you'll do:

• Coordinates the design, updating, enhancing, testing and training of DJJ staff on all DJJ applications
• Works closely with the Data Processing Manager, user community, software vendor, JOMIS advisory Group and DJJ management as the subject matter expert for JOMIS and Incident Tracker applications
• Coordinates and manages the JOMIS Advisory Group membership, sets meeting agendas, records minutes of the meetings, manages enhancements and tracks the budget
• Coordinates communication via email, telephone, in person computer meetings, and written guidance to the DJJ application user community for issues related to system administration, data quality and accuracy, standardization, and adherence to division policies and procedures
• Provides application information administrative assistance to the Data Processing Manager and Data Team
• Manages the creation and updating of all user accounts and access privileges for DJJ applications and coordinates access for our justice partners in addition to DJJ personnel
• Manages and responds to JOMIS Help Desk requests

What they're looking for:

• Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively
• Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements
• Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort
• Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes
• Training in information technology, business analytics, business information systems, operations management, or similar field
• Experience diagnosing, troubleshooting, or maintaining IT systems, or assisting in transitions to new technology
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail
• Customer Service: Anticipates and meets the needs of both internal and external customers
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy

Benefits:

• Health insurance, which includes employer contributions toward medical/vision/dental
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
• Optional insurance benefits: Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
• Optional insurance benefits: Group-based insurance premiums for Long-term and short-term disability
• Optional insurance benefits: Group-based insurance premiums for Accidental Death and Dismemberment
• Optional insurance benefits: Group-based insurance premiums for Long-term care (self and eligible family members)
• Optional insurance benefits: Group-based insurance premiums for Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)