IT Business Analyst – Business Applications

Keck Medicine of USC is seeking an IT Business Analyst – Business Applications to support enterprise business applications within its procure-to-pay environment. The role administers and supports SaaS applications such as JAGGAER, Concur, and AppZen, including configuration, monitoring, troubleshooting, testing, integrations, enhancements, and user support.

What you'll do:

• Administers, monitors, and supports enterprise SaaS and cloud-based business applications, including serving as the system administrator for solutions within Business Services P2P portfolio, including JAGGAER, Concur, and AppZen
• Monitors application health and error queues, investigates failed or stuck transactions, and helps ensure applications and integrated systems are operating and communicating effectively
• Troubleshoots application, access, transaction, and integration issues. Investigates potential causes, develops proposed solutions, and coordinates issues through resolution
• Prioritizes and responds to application support requests received through ServiceNow, email, and other support channels. Provides responsive support to users across the university
• Administers application configurations and coordinates system enhancements, upgrades, testing, and other SaaS administration activities
• Partners with USC’s Information Technology Services (ITS) organization, solution providers, consultants, and university stakeholders to investigate technical issues, support system integrations, and coordinate approved changes
• Gathers and translates business requirements into application solutions that support established business processes and university policies
• Develops test scripts, executes testing and user acceptance testing (UAT), documents results, and identifies and tracks defects through resolution
• Identifies opportunities to improve and automate business processes and application functionality
• Provides application guidance, training, and support to campus users and develops instructional or support materials as needed
• Collaborates with colleagues both within and without Business Services in support of enterprise-wide initiatives
• Performs other related duties as assigned or requested

What they're looking for:

• One year of hands-on experience administering and/or supporting (SaaS), cloud-based, or other enterprise business applications, including application configuration, monitoring, maintenance, and/or user administration

Benefits:

• This is a remote opportunity.
• USC offers a wide variety of benefits and programs that support our staff and their families.
• This support advocates work-life balance and employee well-being.
• Overtime may be available based on business needs.